Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I installed micro soft outlook 16 a few days ago. I also…

I installed micro...

I installed micro soft outlook 16 a few days ago. I also have outlook 2007 and outlook 2010 listed in my program list. Does 2016 automatically transfer 07 and 01 file to 2016. I am also getting the message "micro soft outlook not implemented" What do I need to do? Ralph

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I am not sure since I am not a computer person. I have an icon at the bottom of the screen that I click on to open the email .

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do have malwarebyte and and trend micro security

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to know if I can correct this or do I need to have a computer technician take a look at the problem?an

Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
2/4/2018
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started!

Ask Your Own Computer Question

Could I offer you remote support so I can look closer into the issue and find a solution.

Ask Your Own Computer Question
Customer reply replied 6 months ago
ok

Great, just to confirm what operating system is your PC using?

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified
Cris and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
ok ralph

Please use the link provided to join the remote session. Click on Agree then download and run/open the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=c0e37d09-84cf-4277-be7f-eb0a61696442

Ask Your Own Computer Question
Customer reply replied 6 months ago
what is happening now?

I sent you the link for the remote session. Did you get it?

Ask Your Own Computer Question
Customer reply replied 6 months ago
is it the address below your message or are you sending it to my phone?

Are you messaging me from your phone or PC?

Ask Your Own Computer Question
Customer reply replied 6 months ago
the pc

Please open the link. Click on Agree then download and run/open the file to join the remote session.

http://www.justanswer.com/remotedesktop/join.aspx?Session=c0e37d09-84cf-4277-be7f-eb0a61696442

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
7,018 Satisfied Customers
Experience: 10 years of IT experience in both business and residential.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Can you extend my already paid for subscription I paid for
Can you extend my already paid for subscription? I paid for it with my Discover card on 11/07/2010 and have the statement to prove it. You have my $60.75 for a year's subscription. After the trial sub… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I just got a Carbonite back-up system last Tuesday. When it
I just got a Carbonite back-up system last Tuesday. When it was installed, the tech support guy did something to trend Micro and Windows Defender to allow it to work. it did a scan this afternoon whic… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
My PC has become infected with Antivirus IS. I was able to
My PC has become infected with Antivirus IS. I was able to run Webroot Antivirus as well as Malwarebye with no indications of a virus. It will not allow me to gain access to any icon I have my my tray… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
The problem that I am having is with the Microsoft Net.Framework.
The problem that I am having is with the Microsoft Net.Framework. I have been getting alerts for a while that I have updates to be installed and when I shut my computer down it will go through as if i… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
when I try to download my auto-renew of my trend micro Internet
when I try to download my auto-renew of my trend micro Internet Security Pro I get a message saying "your current trend micro software does not support this upgrade. To get the latest version of trend… read more
John V
John V
Associate Degree
44 satisfied customers
I have Microsoft 2000 office professional. I recently installed
I have Microsoft 2000 office professional. I recently installed on a 30 day trial basis Office 2007 and uninstalled it after the trial. I cannot open web addresses from the email (Outlook) for some re… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Windows XP. Running chkdsk or chkdsk/r, always stops at 71%
Windows XP. Running chkdsk or chkdsk/r, always stops at 71% on stage 4 of 5 stages. Running antiviral program causes blue screen. Is the freezing of chkdsk indicating a bad hard drive or is there some… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
Just 3-4 weeks ago I began getting the "low disk space" message.
Just 3-4 weeks ago I began getting the "low disk space" message. I have always regularly used the disk cleanup application as well as the disk defrag so I didn't know why I quickly began running out o… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
I just purchased and tried to install Trend Micro Pro. I already
I just purchased and tried to install Trend Micro Pro. I already had Trend Micro 2010 installed, so I uninstalled it per TM's request. Installation was interrupted with a security threat warning. Open… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a virus in my email! It keesp sending to people in my
I have a virus in my email! It keesp sending to people in my email address for a link to a Viagra ad. How can I get rid of it?… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
Hi, I was directed to this site because my computer became
Hi, I was directed to this site because my computer became infected (avimsglade.dll). I understand you guys with cobofix are the ones who can fix this! Thanks ahead of time for any help you can provid… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I am receiving a Resident Shield Alert error/warning on
I am receiving a "Resident Shield Alert" error/warning on my desktop when I boot up my laptop and the problem is located at this location: C:\WINDOWS\system32\drivers\imap.sys Trojan horse BackDoor Ge… read more
online_help33
online_help33
Bachelor\u0027s Degree
291 satisfied customers
I believ I have a virus. This morning everything worked normally
I believ I have a virus. This morning everything worked normally and Windows Live Care icon was OK. I answered emails today and downloaded some Seattle pictures from the internet. Everything went well… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Im having issues with my IE7 browser. It bogs a little intermitantly,
I'm having issues with my IE7 browser. It bogs a little intermitantly, but is worse when signed into Yahoo email where it crawls badly. I get randon pop ups even though I have pop up blocker on. I loa… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Can I transfer one of the three licenses to a new lap top,
Can I transfer one of the three licenses to a new lap top, without buying a new subscription?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I downloaded Trend-Micro 2007 for the newer version, got to
I downloaded Trend-Micro 2007 for the newer version, got to step 2, which was entering the credit card # XXXXX the message was ,the computer was not compatiable.… read more
Brian McGuire
Brian McGuire
Bachelor's Degree
60 satisfied customers
I just downloaded avast anti-virus. It keeps telling me that
I just downloaded avast anti-virus. It keeps telling me that I have this virus/trojan: C:\Windows\System32\vshost.exe I click on the recommended tasks but the virus shows up every time I run a scan or… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
When I attempt to update windows the website tells me that
When I attempt to update windows the website tells me that auto updates are disabled. Each time I enable and start the service something keeps automatically stopping the service and disabling it. I am… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x