Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Uac is stopping AVG from activating there programing, they…

Uac is stopping AVG...

Uac is stopping AVG from activating there programing , they said microsoft would have to resolve

Technician's Assistant: Which AVG product do you have?

Antivirus and attempting to get vpr

Technician's Assistant: What have you tried so far with your AVG software?

Ive had avg for several years

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Thats it they said uac wasnt perminting them to access and have asked me to put my computer in admin mode and my info says i am the administrator

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
1/24/2018
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,011
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Computer Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,011
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
ok

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=3b944cfb-637d-4914-8a09-844379e1f253

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

Ask Your Own Computer Question
Customer reply replied 3 months ago
cannot seem to reconnect
Customer reply replied 3 months ago
dustin are you there
Customer reply replied 3 months ago
Continue to windows 10 or turn off pc?
Customer reply replied 3 months ago
Text me at(###) ###-####if you can’t respond

I need you to try the following

Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.

Instead, left click the power button at the bottom right.

Then, hold down the shift key on your keyboard, and then click restart.

This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.

Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.

That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.

Ask Your Own Computer Question
Customer reply replied 3 months ago
This will fix the yacht problem
Customer reply replied 3 months ago
Uac

It should.. As long as we choose a restore point that was before the problem began.

Although afterwords, Id still want you to run avg, and have it scan your system for any infections.

D.S

Ask Your Own Computer Question
Customer reply replied 3 months ago
Didn’t help now avg won’t even run
Customer reply replied 3 months ago
Will try to contact you tomorrow
I’ve been up 22 hours
It’s not fixed at all still having issues

Understood. Ill be happy to continue with you tomorrow.

Dustin S

Ask Your Own Computer Question
Was this answer helpful?
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,011
14,011 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Microsoft family is preventing google chrome from opening. I
Microsoft family is preventing google chrome from opening. I need to change the Microsoft windows 10 default 'owner' from my son Nathan to an adult … read more
Cody
Cody
Computer Science
2,290 satisfied customers
My printer was printing my pdf files backwards - tried to
My printer was printing my pdf files backwards - tried to fix and now not printing at all! … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
130 satisfied customers
I'm either trying to find my gmail account or if necessary
I'm either trying to find my gmail account or if necessary create a new account. … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
Oearl, I have a very large 739 page .pdf file. I want to
Hi Oearl, I have a very large 739 page .pdf file. I want to save just a few pages of nthat file as a separate doc. How to do it? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
Is there a separate login for students for Google Docs. HP
Is there a separate login for students for Google Docs … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
19 satisfied customers
Keep getting phone calls saying my windows contract is
keep getting phone calls saying my windows contract is running out … read more
Cody
Cody
Computer Science
2,290 satisfied customers
I have a Office Student and Teacher Edition 2003 and have a
I have a Office Student and Teacher Edition 2003 and have a new Laptop … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Wrong person on my computer finished up with a trojan what
wrong person on my computer finished up with a trojan what can i do … read more
Cody
Cody
Computer Science
2,290 satisfied customers
Can't get to it. From my IPhone. No mail
Can't get to it. JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: From my IPhone. JA: Are there any antivirus or firewall setti… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
1. When I try to connect to my website ( in my home (I have
1. When I try to connect to my website (http://www.jonesart.com) in my home (I have WiFi), on my IMAC, I get a message every time that says “Cannot verify server identity. The identity of jonesart.com… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Trying to buy coins on pot slots worked twice
Trying to buy coins on jack pot slots worked twice perfectly....payment successful....now it comes up error or transaction incomplete....nothing wrong G at all with my bank accts. Please help … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
My email name & password were fine and just ask lady said
My email name & password ***** fine and just ask lady said she had some people on Twitter that had my same problems and would I tell them what I did that helped? I used my same email & the system said… read more
Mr.Med
Mr.Med
1,090 satisfied customers
I have a Laser HP P1006 printer and recently I keep getting
I have a Laser HP P1006 printer and recently I keep getting the "Load paper tray" signal even though the paper is loaded. I have tried cleaning the printer using Isoporyl Alcohol and when that didn't … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my password for my Apple ID for iCloud. I would
I forgot my password ***** my Apple ID for iCloud. I would like to replace the iCloud ID with my yahoo email ID. How can I do that? … read more
Jon
Jon
Bachelors Degree
626 satisfied customers
Have no internet connection sinceNBN installed. Wifi. I only
Have no internet connection sinceNBN installed JA: How are you connecting to your printer: wirelessly or by USB? Customer: wifi JA: When did you last update the printer driver software? Customer: i on… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I need to reset my computer to get on. Grandson messed with
I need to reset my computer to get on. Grandson messed with it! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I tried to personalize my facebook profile picture from a
I tried to personalize my facebook profile picture from a dog to my actual photo which seems to be in the background somewhere as a secondary picture instead of the primary photo … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
It just stopped dead. no notice about paper, or toner needs.
it just stopped dead. no notice about paper, or toner needs. … read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x