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I'm afraid my firefox has been deleted. I clicked on it some…

I'm afraid my firefox...

I'm afraid my firefox has been deleted. I clicked on it some time ago and a message came up that said this shortcut is no longer available so delete it. So it is gone!

Technician's Assistant: When did you last update Firefox?

I don't think I ever did!

Technician's Assistant: What have you tried so far with your Firefox?

I have just tried to go to a firefox website NOW!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I do have other p rorlems--my computer will now let me download andything.

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Answered in 5 minutes by:
1/23/2018
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer.com.My name is***** will be assisting you today. Please give me a moment to review your question.

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Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified
John and 87 other Computer Specialists are ready to help you
Ask your own question now

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=f3d90252-5eeb-4c61-9fb1-be9e42b5bf1e that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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Customer reply replied 7 months ago
windows 7 I told you--I cannot download anything

Are you currently chatting to me from another computer?

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Customer reply replied 7 months ago
No

So you are chatting to me from the problematic computer,if so which web browser are you using ?

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Customer reply replied 7 months ago
No--I'm on my computer. I 'm not sure if it's Microsoft .or Explorer. Do I currently have firefox??. I'm on your website!

What happens when you click on the remote support link i gave?

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Have you tried opening the remote support link i gave above?

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