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I have a Kodak Easyshare DX6340 that works perfectly. I

Hi! I have a...

Hi! I have a Kodak Easyshare DX6340 that works perfectly. I upgraded to Windows 10 and find the camera is not compatible. Outside of getting a new camera, is there any way to make it work? Thanks!

Technician's Assistant: How old is your EASYSHARE DX6340?

I'm guessing that I bought it about 2004 or so.

Technician's Assistant: What have you tried so far with your EASYSHARE DX6340?

Camera works great but cannot upload photos. New computer in a HP.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, thanks.

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Answered in 5 minutes by:
1/23/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your new HP computer?
What happens when you turn on your camera and connect it to your new HP computer?
Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 6 months ago
HP Slim Desktop 260-p026

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=0cfb7603-d4de-4505-9a6b-44346344d8b1
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question

I have resolved the issue via remote support. Summary: Use Photos app to import photos. If you need help with anything else, please come back any time. Thank you very much.

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