Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a new Lenovo laptop forgot the password. I cannot…

I have a new...

I have a new Lenovo laptop forgot the password. I cannot have access to it

Technician's Assistant: What's the model and Operating System (OS) of your Lenovo?

I'm a moving. Can you guide me

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

Its empty. Actually my husband got it for me and he filled in the question and asked me to type in my password. Which I did but when I typed it in it's rejecting it

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

I think on the carton I saw os: Windows 10 Home

Show More
Show Less
Ask Your Own Computer Question
Answered in 42 minutes by:
1/22/2018
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

If the password ***** ***** working,

you can Reset the PC and you can start over fresh.

Start or Re-start the computer such that

you are looking at your login screen (but don't log in), hold and keep down, the left Shift key.

Click the Power icon in the lower right corner of the screen (far right) and select Restart.

Release the Shift key when the Choose an Option screen appears.

click Troubleshoot

click Reset this PC

click Remove Everything

(install to the drive where Windows is installed, if asked)

click Just Remove Files

Once Windows has been reloaded
(it takes an hour or so)
you'll create a new user account and have access to the machine again.

Let me know the result please.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Ok. Let me try

Certainly. Thank you.

Ask Your Own Computer Question
Customer reply replied 6 months ago
You said the power icon at the lower right. My power icon is on the upper right with the light reflecting on it

On the Windows 10 login screen where you enter your password ***** should see 3 icons in the lower right

corner of your screen. From left to right they are: Network/Wi-Fi>>>Ease of Access>>>Power

Does your screen have those?

Ask Your Own Computer Question
Customer reply replied 6 months ago
I clicked it but it disappeared and nothing happenef

Please restart the computer. When you left click the power icon, a small menu

should pop up with 3 options, Restart being one of them.

Ask Your Own Computer Question
Customer reply replied 6 months ago
When I clicked on the power icon on the screen nothing happened. It disappeared and where do I restart after clicking the power icon on the screen
Customer reply replied 6 months ago
Can we not talk on phone

Please hold down the power button for 4 to 5 seconds until you hear the laptop shut off.

After a few seconds, press the power button to turn it back on.

Ask Your Own Computer Question
Customer reply replied 6 months ago
39;ve done dat. It's booting
Customer reply replied 6 months ago
It's on
Customer reply replied 6 months ago
What next

Thanks. If you are now looking at your login screen here are the instructions.

you are looking at your login screen (but don't log in), hold and keep down, the left Shift key.

Click the Power icon in the lower right corner of the screen (far right) and select Restart.

Release the Shift key when the Choose an Option screen appears.

click Troubleshoot

click Reset this PC

click Remove Everything

(install to the drive where Windows is installed, if asked)

click Just Remove Files

Once Windows has been reloaded
(it takes an hour or so)
you'll create a new user account and have access to the machine again.

Let me know the result please.

Ask Your Own Computer Question
Customer reply replied 6 months ago
It says my pc has more than one drive. Do you want to remove all files from all drives
Customer reply replied 6 months ago
All drives or only the drive where Windows is installed

Good job. Install only to the drive where Windows is installed.

Ask Your Own Computer Question

Just remove files

Ask Your Own Computer Question

When this completes, you'll set the computer up again much like you did when you first took it

out of the box.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Ok will let u know when resetting is complete.

Thank you. It should be approximately an hour.

Ask Your Own Computer Question

I may be busy then but I'll respond as soon as I'm able.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Ok

Hi. Is the reset complete and you're able to log in to your new laptop?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Thank you so much

That's great to hear.
Thank you for allowing me to serve you today.
My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified
Byron and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Byron Your Own Question
Byron
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
3,402 Satisfied Customers
Experience: CCNA, A+, MCSE with over 12 years experience.

Byron is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I set up my husband's new laptop recently...is there any way
I set up my husband's new laptop recently...is there any way to reset the password ***** pin? I cannot find the information. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am trying to set up a new Lenovo laptop for my father. It
I am trying to set up a new Lenovo laptop for my father. It is asking for a password ***** is required before the computer can be configured. He does not know a password. How do i override this? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
WE have two laptops witht he same sign in. But neither
WE have two laptops witht he same sign in. But neither permits us to see the one drive files on the other laptop. Right now one is in teh shop and I ned access to its files … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot recall my passcode to open the cptr. The laptop
No, have not used it for months as it was left at a friends. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
MY HUSBAND HAS GOTTEN INTO MY ACCOUNT AND IS CHANGING THE
MY HUSBAND HAS GOTTEN INTO MY ACCOUNT AND IS CHANGING THE PASSWORD ***** I CANNOT ACCESS MY ACCOUNT - WE ARE A … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Well, my cousin borrow my Lenovo computer and l cant get in
Well, my cousin borrow my Lenovo computer and l cant get in because its lock. I do not know his pass word. I want to know if you can help me unlock the computer and if I pay this money is it gaurateed… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Please help me.. My husband, Elliott, passed away last week
Andy, please help me. My name is***** My husband, John Elliott, passed away last week and I am a mess. Access to his computer is beyond critical. I can answer all the personal questions. I am sure I k… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I recently bought a lenova yoga 2 in one.. And I put a
I recently bought a lenova yoga 2 in one.. And I put a password ***** it because my ex is a hacker. And now when I turn it on its a black screen w a blue dialogue box that says system password. My pas… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Its not this computer its my husband who cannot sign into
its not this computer its my husband who cannot sign into his computer or emails , it keeps saying its the wrong password ***** have tried turning it back but the same problem occurs when trying to si… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
My husband rebooted his workstation which had my name and
My husband rebooted his workstation which had my name and password (my former computer). He then proceeded to type in his name and an incorrect company name. He says he did not enter a password. We ca… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My husband is currently in the hospital and cannot access s
My husband is currently in the hospital and cannot access his mail on the laptop I took in nor on our PC at home. He does not remember is password ***** I am unable to send the "forgot your password" … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have a Lenovo Thinkpad laptop and I use it and "fun". I
I have a Lenovo Thinkpad laptop and I use it for work and "fun". I really think that they do not know if I have perhaps stolen this laptop and am trying to access and for that reason they (Lenovo) wil… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I was talking to someone trying to sen my email address and
I was talking to someone trying to sen my email address and I don't remember my password, it has been so long since I had to use it. You have my credit card No. and expiration date. Name, Barbara XXXX… read more
lordnomi
lordnomi
IT Manager
Master's Degree
323 satisfied customers
My question is similar. I changed the internet browser history
My question is similar. I changed the internet browser history settings on my computer and foud out my husband is visiting craigslist personals/casual sex, porn sites as well as Married But Looking an… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
my husbands e-mailed has been apparently hacked and he is unable
my husbands e-mailed has been apparently hacked and he is unable to get in to reset his password, he has tried everything that has been said to do and he is unable to get anywhere with it., [email protected]… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
We bought a new computer, forgot our password and was blocked
We bought a new computer, forgot our password XXXXX was blocked out. My husband talked to someone and was asked if we pay for hotmail. He told the support person no and was told we couldn't be helped.… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Why is the web search history on my husbands work laptop also
Why is the web search history on my husband's work laptop also on our desktop at home? Since he returned from Germany, where he was on an unsecure connection in his hotel, we found sites that neither … read more
Nilesh
Nilesh
Bachelor\u0027s Degree
649 satisfied customers
My husband just got a Toshiba laptop back that he gave an employee
My husband just got a Toshiba laptop back that he gave an employee to do work on. She cannot reember her password XXXXX we cannot get on/use the computer. Any suggestions on how to get in or change th… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x