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This answer was rated:

I need immediate help, please.. cannot log on it is not

I need immediate help...

I need immediate help, please.. cannot log on it is not recognizing the 5 hidden letters of my email address

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure ? ********

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Answered in 5 minutes by:
1/22/2018
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,073
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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What error are you getting?

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,073
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
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Customer reply replied 6 months ago
it is not accepting the 5 blank letters of my email address to reset my password
Customer reply replied 6 months ago
but not on this computer
Customer reply replied 6 months ago
please call me at(###) ###-####

Please click the link below and run/open the downloaded program on your computer

https://www.fastsupport.com/632584943

Ask Your Own Computer Question
Customer reply replied 6 months ago
it

You need to click the link i sent above and run/open the program

Ask Your Own Computer Question
Customer reply replied 6 months ago
please call me(###) ###-####

Unfortunately i am not available for call, i can help you connecting remotely. Please click the link i sent above and run/open the program.

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Customer reply replied 6 months ago
Go to t
Assist is open can you pick up on the computer
Customer reply replied 6 months ago
Thank u

We are connected

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,073
7,073 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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