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The square control display has switched from english to

The square control display...

The square control display has switched from english to german on the HP Mfp277dw. here are three left hand icon buttons and four options in german. Need to switch back to english.

Technician's Assistant: What kind of computer or device are you printing from?

The HP Mfp277dw is a printer color laser jet pro.

Technician's Assistant: How long has this been going on with your MFP277DW?

Almost since the beginning. it is my wife's printer - so not certain.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not certain - it is Windows 10 Pro version 1709 OS Build 16299.64 running on an optiplex 9020

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No - the core issue is changing the display from German to English.

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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
1/21/2018
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-4ldl6xjg-,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please follow these steps:

  • Make sure the printer is plugged directly into a wall outlet and not a surge protector.
  • Next, on the printer scroll right and click on the wrench icon.
  • Click on Systemkonfiguration.
  • Click on Sprache.
  • Click on English.
  • Click on Ja.


Let me now if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,
Sheri-Expert

Ask Your Own Computer Question
Customer reply replied 5 months ago
Changed plug to wall outlet.
The printer has three icons in the plastic to the left - back, house, and ?
The screen does not scroll left or right. The screen has no icons only text.
The four lines of text are
Standardeinstellungen
Selbstverwaltet
IT-verwaltet
Infoseite DruckenThe second and third items have a menu - Ja and Nein
the first and fourth items do not seem to respond.

Try pressing the wrench and then take the top selection and then press ja, then tell me what the top selection is on the next screen

Ask Your Own Computer Question
Customer reply replied 5 months ago
There was no wrench. But what I did was hit Selbstverwaltet and hit the next two right hand options, it printed something in the queue and then brought up the icon menu. Hit settings - spracht - and then english. And then it changed to english.
That’s good news! I am glad it’s resolved.
Regards,
Sheri-Expert
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified
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