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My sound driver disappeared when i downloaded an intel

Customer Question
Hi my sound driver...

Hi my sound driver disappeared when i downloaded an intel upgrade.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Lenovo 120s 141ap windows 64 bit

Technician's Assistant: What have you tried so far with your computer?

I've tried to fix with windows troubleshooter but no sound driver is registered on my laptop

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
1/20/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,716
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Which Version of windows are you running?

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Customer reply replied 4 months ago
Windows 10 64 bit
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Did you recently upgraded to Windows 10 from older version of windows?

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Customer reply replied 4 months ago
Maybe..the updates are downloaded regularly
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 4 months ago
No thanks. I just need to know where to find the driver so it can be re-installed
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
  1. Open Device Manager
  2. Click Audio
  3. Right Click the device and click update drivers
  4. If it is not shown then look for any device not installed in the list, right click and select Update driver
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Customer reply replied 4 months ago
It says Intel device audio is working correctly
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
  1. Open Control Panel
  2. Go to uninstall programs
  3. Select view installed updates
  4. Uninstall the last windows update
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Customer reply replied 4 months ago
The last update was the 12th of January. The sound has been working since then
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Go to Device Manager, Uninstall the audio driver. Restart the computer and install it again

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Customer reply replied 4 months ago
I've just found a possible driver on the Lenovo site: Realtek Audio Driver for Windows 10 (64-bit) - 120S-11IAP Winbook, 120S-14IAP Winbook
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Uninstall the present driver and then install it

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Customer reply replied 4 months ago
By the way, two of you seem to be working on the same question. Is that normal?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

You need to close one to avoid the duplicate charges

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Customer reply replied 4 months ago
OK..I'll shut you down...BBAO
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 4 months ago
I'm in Australia. I don't want to be calling US numbers. If I get a double dip i'll never use the service again and will inform VISA. Sorry about that.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

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Customer reply replied 4 months ago
Sure, I realise that..but I don't like the way this is going. I should never have had two people on the line.
I'll certainly email support to express my displeasure.
So, how are we going with my problem?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Please contact customer service on***@******.***

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