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I can't get sound out of my computer, even when I connect…

I can't get sound...

I can't get sound out of my computer, even when I connect external speakers to it

Technician's Assistant: What computer or device are you having trouble syncing?

Inspiron M531R-5535

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

It's vista, I do believe

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I shut down and try to reboot, but nothing

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The computer is telling me to reinstall realtek

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Answered in 1 minute by:
1/19/2018
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Just to get the sound working again?

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Customer reply replied 7 months ago
what did i pay for

Tech Support to help get this fixed! I need to understand more about the problem before we start however

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I'm confident I can help fix this. It appears to be driver related. Would you like for me to connect to your PC to fix this OR try to fix this over this chat?

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified
Specialist Sean S. and 87 other Computer Specialists are ready to help you
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http://www.justanswer.com/remotedesktop/join.aspx?Session=2fc91358-7702-4484-ae37-fcf698ad6828

^^... Thank you!... Go to this link and follow all the prompts. I'll be connected once you do. Please let me know within 5 minutes if we're not connected. Thanks!

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Customer reply replied 7 months ago
ok,i'll be waiting

Go to the link I posted above please and if you downloaded the program, please run it so I can get connected!

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