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Trying to open photoshop CS4 on replacement computer. Have…

Trying to open photoshop...

Trying to open photoshop CS4 on replacement computer. Have installed Java runtime. Now get error code 6

Technician's Assistant: When did you last update Photoshop?

Last time an update was available for CS4, but successfully ran it since early Dec. on replacement computer (iMac 21") until HD crashed Monday

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks, can't remember how I overcame this last month - think I had to enter product key

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Customer reply replied 6 months ago
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Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/18/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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How did you install Photoshop onto the computer? Did you copy the files over from the old computer or use an installation disc?

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Customer reply replied 6 months ago
Thanks Ricky, have reinstalled from disk and now works fine.
Excellent, thank you. If you have any follow up questions, don't hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!
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Ricky Expert, Computer Hardware Engineer
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