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I got an error notice from Microsoft saying that there are…

Customer Question
I got an error...

I got an error notice from Microsoft saying that there are errors with my password, but I cannot fix it online through the Microsoft system.

Technician's Assistant: What exactly are you having trouble accessing?

I am not having any trouble with anything, but I keep getting the message saying that there are problems with my password.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

It is a Dell Insper

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It is a Dell Inspiron computer that I bought in Jume of last year

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

This message has been appearimg for a couple of weeks and I have not tried anything. I don't know, I am not a computer geek

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I have not installed any updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The computer is working fine except for that message. I do not want to talk to any foreiners about this issue. They usually want a couple of hundred dollars to fix your problem.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/18/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,212
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Does this password ***** occur in a particular program?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
It judt appears in the lower right hand corner of my monitor when I put in my security humber to start the home screen
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Does it also show an email address when it asks for the password?

Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
No
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
It does not ask m for a password, it just says that my password ***** to be repaired or fixed/
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

OK. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
No thank you, ***** ***** me off for tonight. The computer works fine.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated.

How about with a small amount as shown for direct remote support?

Please reply at the box below; we guarantee our service. Thank you,

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Customer reply replied 7 months ago
No thank you just sign me off. It is getting too late for me to do anything tonight.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

No problem. Can we continue tomorrow or whenever you are available?

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Customer reply replied 7 months ago
Ok.
Customer reply replied 7 months ago
Good night.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

I'm available starting noon Pacific time tomorrow. I've emailed you. Please response tomorrow or whenever you can. Good night! Thank you.

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