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I was on with aol before and got a temporary password. Now I…

Customer Question
I was on with...

I was on with aol before and got a temporary password. Now I can't get into my AOL gold account. i have tried several new passwords and none of them work.

Technician's Assistant: Are you logged into your AOL account on any other devices?

No, just this desktop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes to both

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I'd just like to get in to my account.

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
1/17/2018
Tech Support Specialist: Martin, Network Engineer replied 6 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your AOL account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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