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I print several documents and then I can not print and I get…

I print several documents and...
I print several documents and then I can not print and I get the following message - Printhead appears to be missing, not detected, or incorrectly installed. Then it goes throught with the printer doing a print test printing all the colors in a full page. After that, it prints correctly.
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Answered in 46 minutes by:
1/17/2018
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified
Kris R and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
One month

OK - to allow me to connect to your PC/MAC, you must install free remote access software.

Please click on this link to the teamviewer website: https://www.teamviewer.com/en/
Click on the "Download Free" box to download and install the software on your computer.
Once installed, reboot your computer.
Upon reboot, open the software from your computer and you will see an ID and Password, please give this to me to connect.
Thanks
Kris

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Customer reply replied 6 months ago
You have failed in the past. Lets try again.

Hi,

Did you install the remote access software?

Thanks

Kris

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