Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My battery shows that the charger is not charging i replaced…

My battery shows that...

My battery shows that the charger is not charging i replaced the power supply but it still dos not charge

Technician's Assistant: What computer or device isn't charging?

Lenovo thinkpad

Technician's Assistant: Did you try charging your ThinkPad from a different power source?

No

Technician's Assistant: Are you using the charger that came with your ThinkPad, or an aftermarket charger?

Both

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/16/2018
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Just to clarify, are you running Windows 7, 8 or 10?

Please reply at the box below. Thank you,

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
windoes 7

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/604202082
Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I've had my Lenovo computer since my Freshman year, My
Hello, I've had my Lenovo computer since my Freshman year, My Grandmother got me My own for school uses and I've been using it ever since. But near the start of summer, I noticed my computer would not… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
My granddaughters lenovo tablet wont take a charge. Doesnt
My granddaughters lenovo tablet wont take a charge … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My Lenovo Thinkpad p51 is not charging. I have plugged in
My Lenovo Thinkpad p51 is not charging. I have plugged in two different chargers into different power outlets and the battery keeps going down. its at 19% right now. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have Lenovo X230 and have bougt new battery old battery
Hell I have Lenovo X230 and have bougt new battery old battery was 11.1 V 5.30 Ah but the new is 11.1V 7.95 Ah. But when I start the PC i get this comments: The battery installed is not supported by t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The battery won't charge. I can only use it with ac power.
The battery won't charge. I can only use it with ac power … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
It does not recognize the battery and will not charge.
It does not recognize the battery and will not charge … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
My battery suddenly stopped charging. Thinkpad w540
my battery suddenly stopped charging JA: What kind of computer do you have? Customer: thinkpad w540 JA: Have you installed any updates recently? Customer: no JA: Anything else you want the computer ex… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought a used NV53 series and was told it works good.
I bought a used NV53 series and was told it works good. However, I've only had issues. The battery doesn't charge properly. I bought a new battery and adapter, but I am still having the same problem. … read more
Maurice
Maurice
pc and mac consultant
High School or GED
69 satisfied customers
my thinkpad is plugged in but not charging and when i try and
my thinkpad is plugged in but not charging and when i try and click on power controls nothing comes up, how do i get my computer to charge… read more
Cris
Cris
62 satisfied customers
I have a lenovo s10-3t that will not start. I tried a new
I have a lenovo s10-3t that will not start. I tried a new battery to no effect. It is not the power lock button. It just doesnt start.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My brand new Thinkpad x230 works fine and the battery charges.
My brand new Thinkpad x230 works fine and the battery charges. However the battery charging orange led does not work nor blink.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
i purchased a lenovo idea pad, y560 last june. I put it into
i purchased a lenovo idea pad, y560 last june. I put it into hibernation mode while only using battery power and it hasn't powered on since. I have let the battery drain and then reconnected to a wall… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
My battery isnt getting charged by the computer. We tried
My battery isn't getting charged by the computer. We tried a new battery and as soon as it was used up it was dead and the computer says your battery is not charging. Is it the hardware of the compute… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
My Sony Vaio PCG-4G1L has been a wonderful little computer..
My Sony Vaio PCG-4G1L has been a wonderful little computer... all of a sudden it will not recognize my ac plug in and so therefore does not charge the battery... any ideas… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My Lenovo T60 (Thinkpad) laptop is shutting down when the battery
My Lenovo T60 (Thinkpad) laptop is shutting down when the battery level reaches about 60%. It doesn't enter standby or hibrernate; instead it suddenly removes power. To power on again I need to plug i… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
Hello I have a T400 Think Pad with a 41R0139 Slim 90W AC/DC
Hello I have a T400 Think Pad with a 41R0139 Slim 90W AC/DC battery charger. While I was getting out of the car the end of the charger wire that plugs into the computer fell into some water and now th… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have an acer aspire 3610 laptop and it wouldnt charge so
I have an acer aspire 3610 laptop and it wouldn't charge so i sent off for a new battery. The battery arrived with 65% charge and I fitted it. The laptop turned on but the new battery won't charge eit… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Lenovo laptop started to tell me to switch to a outlet soon
My Lenovo laptop started to tell me to switch to a outlet soon as if I was woking on the battery alone, althought I was already plug in. Then it would just shut down. Then the red battery light would … read more
shibaranjan
shibaranjan
had done TCS related projects it college
Master's Degree
82 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x