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I'm really having trouble getting my email. It pops up a…

Customer Question
I'm really having trouble...

I'm really having trouble getting my email. It pops up a message about an IMAP password, Ive tried every password ***** have used and its not right.

Technician's Assistant: Are you logged into your email account on any other devices?

Not now.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

2 things either(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I haven had email on my phone since January 4th

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
1/16/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is***** would be my pleasure to assist you with this. Who is your email provider? Gmail, Yahoo, Microsoft, AOL, or something else?

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Customer reply replied 7 months ago
I have Microsoft Office 365 on my computer. I' m not sure
I think it may be Comcast or Exfinity
Customer reply replied 7 months ago
ok. Now what?
Customer reply replied 7 months ago
Hello??
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago

You can tell who your email provider is by looking at your email address. The part after the @signwill tell you who your email is with. For example, if your email is***@******.*** then yoru email provider is Gmail. I'll need to know that in order to help you.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago

I see that you have requested SECURE REMOTE ASSISTANCE.I cannot accept that request as I do not have the ability to connect remotely to a phone or tablet. I can only connect to a computer.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago

I am opting out of the question in the hopes that another expert may be able to help you. The next expert will see our entire conversation, so there will be no need to repeat anything. You will be notified by email when another expert has begun working on your question. Thank you for your patience.

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Customer reply replied 7 months ago
I won't be available for the next 24 hours. I will be out of town
Customer reply replied 7 months ago
Is there anyone who can help me now?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,436
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

sorry, I am PC expert, I will leave this question to phone experts

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Customer reply replied 7 months ago
It's not my it's my computer
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there

Can you tell me the part of your email address after the @ symbol?

Thank you

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