Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

They question both my user name and password, H P 19 Windows…

Customer Question
They question both my...

They question both my user name and password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

H P 19 Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I was refused heplto get to aol mail because they challenged both my user name and password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's all I know to ask. Thanks 4 your help!

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
1/15/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,222
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message? Have you tried anything?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

Can you please confirm your aol email address?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I KEEP TRYING TO SIGN IN USING PASSWORD bugsy1082, wont"let
I KEEP TRYING TO SIGN IN USING PASSWORD ***** wont"let me … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,222 satisfied customers
I cannot access my e-mails. My cmputer. H P Laptop - Windows
I forgot my password. When i am asked for my phone number it is not recognized. After a few attempts i am shut off.… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
When i try to get into my mail it asks for a phone #, but my
when i try to get into my mail it asks for a phone #, but my current phone # gets a can't recognise … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I got this e-mail below, is it valid? From: Yahoo! Account
I got this e-mail below, is it valid? From: Yahoo! Account Verification To: Sent: Saturday, December 10, 2011 11:19 AM Subject: ***Account Closure****Last Warning ACCOUNT UPDATE VERIFICATION Dear Vali… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I received an e-mail stating AOL account users, All AOL
I received an e-mail stating: AOL account users, All AOL free account owners,We are having congestions due to the anonymous registration of AOL accounts so we are shutting down some AOL accounts and y… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,222 satisfied customers
my password will not enter on my main screen names only on
my password XXXXX not enter on my main screen names only on a standby name. Should I change my password?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,222 satisfied customers
I cannot open my Outlook 2007 without getting error messages.
I cannot open my Outlook 2007 without getting error messages. Trouble started right before Christmas. I'm using Windows XP Professional. I have 2 e-mail accounts: one with Comcast and one with AOL. I … read more
Wiz of All
Wiz of All
Bachelor\u0027s Degree
90 satisfied customers
I just registered with Microsoft Outlook 2003 which is with
I just registered with Microsoft Outlook 2003 which is with my Windows XP and tried on November 19 to send two e-mail messages, one 214 KB with photo attached; a second of 259 KB, ditto. I didn't real… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I had to open up a new screen name because I cannot get into
I had to open up a new screen name because I cannot get into my primary account where all my e-mail is on yahoo. 1. I forgot the password 2. I did not recognize the security question - I dont Have an … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have e mail (free) with aol. I have had this for probably
I have e mail (free) with aol. I have had this for probably 10 years. My e mail account is infected with a virus. I have been advised to change my password. However, I can't answer the question requir… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
My new gmail address will not receive any mail from any other
My new gmail address will not receive any mail from any other emails [email protected] Please help me make this email address work because I have all my business advertising printed with this e-mail addr… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
On 6/2/2010 I tried to send a g-mail to London, UK and the
On 6/2/2010 I tried to send a g-mail to London, UK and the g-mail would not respond to "send".....in stead lapsing into a long e-mail address I had never seen before, which included AOL. I stopped an … read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I am unable to sign in , having tried various know User name
I am unable to sign in , having tried various know User name and passwords... Can we just start all over again, please. John P. Signes… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
I have been getting an AOL pop up asking me to take part in
I have been getting an AOL pop up asking me to take part in a "challenge" It asks for my user name and pin number. If I do not enter because it sounds like a scam to me, it blocks sending my e-mail. I… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
Hi, I just got a new computer and am gettoing everything
Hi, I just got a new computer and am gettoing everything set-up. I am a 1st time user of Thunderbird. I have PeoplePC as my ISP (dsl) and am having trouble sending e-mails, I get an SMTP error message… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I created my original aol account over 15 years ago. I no
I created my original aol account over 15 years ago. I no longer use my master screen name and do not remember the password. I need to delete a screen name and cannot get online. Please help! You can … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just got scammered I believe from myyearbook, they asked
I just got scammered I believe from myyearbook, they asked for my aol password XXXXX address book...have you heard of them before and what can I do now?… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
My daughter is on my aol account at college and she cannot
My daughter is on my aol account at college and she cannot get on to her e-mail account. It will not allow her to access it saying the password XXXXX XXXXX The phone automated system cannot help becau… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x