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I keep getting Emails moved to clutter, which I want to

Customer Question
I keep getting Emails...

I keep getting Emails moved to clutter , which I want to access , but can't .

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my pc at work and my home computer . I keep trying to access the account with the two Email addresses that I use but it denies me entry

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure , my mobile No is(###) ###-####

Submitted: 7 months ago.Category: Computer
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Answered in 6 hours by:
1/15/2018
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which email program you are using?

Please let me know

Thank you

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Customer reply replied 7 months ago
Outlook
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Ok and when it denies you entry, what is the message you receive?

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