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Skype is not working. About a week ago. I have tried

Customer Question
Skype is not working ...

Skype is not working

Technician's Assistant: When did you last update Skype?

About a week ago

Technician's Assistant: What have you tried so far with your Skype?

I have tried changingthe souns preferences

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The voice test does not work for skype

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
1/15/2018
Tech Support Specialist: Martin, Network Engineer replied 4 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,089
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 4 months ago

Sorry to hear you're having trouble with Skype.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 4 months ago
Why not tell me what to do to get skype working again. Give me a chance--II"m only 93 yrs of age but not entirely senile as yet.
Tech Support Specialist: Martin, Network Engineer replied 4 months ago

When did it stop working?

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Customer reply replied 4 months ago
I am waiting and hoping for information as to what to tary to get this skyoe working I will not give security information.
Customer reply replied 4 months ago
Try telling me what to try on this comopiter
Tech Support Specialist: Martin, Network Engineer replied 4 months ago

Sorry I don't think I will be able to help you without a remote session in this case so I will opt out and let another expert assist you

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Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,812
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 4 months ago
no I want some information aa to what I could try to get skype working again. I will be back to one hour and in contact then, thank you
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

OK

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