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My external keyboard and mouse stopped working. I have HP…

Customer Question
My external keyboard and...

My external keyboard and mouse stopped working. I have HP laptop windows 7 and touchpad on computer does work. External mouse and keypad NOT working.

Technician's Assistant: How are you connecting the mouse: by USB or wirelessly?

Wirelessly

Technician's Assistant: Does moving the mouse closer to the receiver make any difference?

What is a receiver?

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/14/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Hello sir/madam thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the manufacturer and model details of your wireless keyboard and mouse?
Regards
Jins
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Customer reply replied 7 months ago
The wireless keyboard and mouse are HP Model LV290AA/ N279.They came with my HP laptop windows 7. I thought you were going to fix this remotely on your end??
Customer reply replied 7 months ago
I have no trouble paying for help SO LONG AS YOU GET PROBLEM FIXED.
Customer reply replied 7 months ago
Is problem to connect because the Tech is BUSY or because he can't make the connection??
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago

Do you still need assistance on this matter? If so can you send a remote support request?

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