Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Its not my computer, its my late son's Huawei ROI-LO2 phone…

Customer Question
Hi, its not my...

Hi, its not my computer, its my late son's Huawei ROI-LO2 phone which i want to use but can't get past th google logon. i don't have his logon details. how do i get past this?

Technician's Assistant: When were you last able to use your ROI-LO2?

I haven't been able to use it at all. I received it with my son's personal eeffects

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes i have trid this several times but it always wants the original logon.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, i think that's it thanks

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
1/14/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,299
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, Please follow the step by step instructions in the link below:

https://www.youtube.com/watch?v=OfhfUwedPBE

Let me know the results

Thank you

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

Has everything worked out ? Do you still need help please?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Hi, this has not worked so please cancel my subscription. I'm late getting back to you as i have been ill.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

To cancel your subscription please click on this link : http://ww2.justanswer.co.uk/en-gb/help/how-can-i-cancel-my-subscription

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am a Google local guide and I have some problems with my
Hi. I am a Google local guide and I have some problems with my reviews these days... On the one hand, I have contributed to Google maps with photo s adding captions which seemed to be deleted. later..… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
I lost my cell phone yesterday and I'm try recover my google
I lost my cell phone yesterday and I'm try recover my google account, but I can't remember my password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Huawei Nexus 6p phone stuck in boot mode. It is a
not really sure but unable to do anything with phone , can't reset phone or anything except turn it on/off … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My email accounts have been compromised over the weekend and
my email accounts have been compromised over the weekend and I can't get back into cause I can't get into my cell phones. I'm locked out of my email accounts cause someone has changed my passwords. I … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My son had a youtube set up through another person. He does
My son had a youtube set up through another person. He does no remenber the account name he set up under for my son or passwor my son need to post two videos for american idol. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My google ac**t on my mobil phone. Not my computer/ mobile
my google ac**t on my mobil phone JA: What kind of computer do you have? Customer: not my computer/ mobile phone JA: Have you installed any updates recently? Customer: yes i reset my phone and lost my… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Well I actually have a question about email. Google
well I actually have a question about email. JA: Just to clarify, what email service provider are you using? Customer: google JA: Have you installed any updates recently? Customer: no JA: Anything els… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Dear. Can sign in to MY GOOGLE ACCOUNT ok and in the
Dear *****. Can sign in to MY GOOGLE ACCOUNT ok and in the Personal Info their is list 10 items long, my phone number is ***** as (02) 96494893 which was my previous number, my new and correct number … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I am the president of Wake Forest Garden Club. My google
I am the president of Wake Forest Garden Club. My google access to the WFGC usually just pops into my google site. Now it goes to my personal google account and I cant log on because it says my passwo… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can.t logon to my google email.. Lately Im havinglot of
I can.t logon to my google email.. Lately I'm havinglot of trouble with logon. I might change details. But for now google have all my email address.. Can you tell me how.i go wreong. I'm 100% I'm use … read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I am trying to get in touch with someone from Google billing
I am trying to get in touch with someone from Google billing so I can renew may domain registration. I tried renewing online but only got error messages. I've gone thru all of the FAQ's but didn't fin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My 15 year old son has had his Google Mail hacked into and
My 15 year old son has had his Google Mail hacked into and hijacked. The hacker is sending all sorts of stuff to everyone on his address book. My son has sent Google all the information they require t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a message for Kevin re the repair of our wifi system.
I have a message for Kevin re the repair of our wifi system. Kevin, are you there? Pete xxxxx, Loma Linda, CA… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
myself and my wife used the same gmail account and password.Sadly
myself and my wife used the same gmail account and password.Sadly my wife died on the 27th. of this month.I tried to log on to gmail using the same password XXXXX that I always used but found I could … read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
I have a skype enabled tv, my son has a skype enabled computer.We
I have a skype enabled tv, my son has a skype enabled computer.We have both made video contact to other users but between our selfs. My sons contact list on my tv shows he does not have video calling … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I got an e-mail from Yahoomail Customer Care Subject Termination
I got an e-mail from Yahoomail Customer Care?? Subject: Termination of your Yahoomail Account Avoid Closure! Are such e-mail ligit??… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Two addresses that until recently I regularly received e-mails
Two addresses that until recently I regularly received e-mails from, can no longer access my e-mail address. Can you suggest a fix?.… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
Hello there, I just googled myself and was shocked to see
Hello there, I just googled myself and was shocked to see my personal details including my full address and phone number are on the internet...I am a Limited Company and those detail are on there as w… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x