Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my log in password and I do not have a

Customer Question
I have forgotten my...

I have forgotten my log in password ***** I do not have a disk

Technician's Assistant: What exactly are you having trouble accessing?

I bought a new tower and I followed the connection instructions. I used the password ***** I had on the old computer when I logged in, however, a statement came incorrect password. I have tried several times but still keep getting the same message. Then I used the reset password ***** It ask that to use a disk or USB however, I do not have either. How can I reset the password ***** the disk?

Technician's Assistant: The Computer Technician will be able to walk you through that. What's the brand and model of your computer? And the Operating System (OS)?

The brand is HP Pavillion Model # 510-p026/

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Intel i5

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I installed updates in the old computer about two weeks ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is there a charge for this service?

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
1/13/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 759
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

I will be assisting you with the query and question you have with us.

forgot login password ***** which account?

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have forgotten my wifi password. Is there a way to reset
I have forgotten my wifi password. Is there a way to reset it? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
We have used Quick Books for the last eight years for
We have used Quick Books for the last eight years for accounting of our Antiques Restoration business. We want to buy a new computer. How do we transfer the data from our old computer to a new one.? O… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
Unable to access code, Dell Windows 8, Inspiron M7318, I
I have only been on the compiter x2-3 times period … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
864 satisfied customers
Just bought a yoga 920 and successfully set it up for
Hi, just bought a yoga 920 and successfully set it up for fingerprint logon. However, for the additional user (my wife) I cannot set up her fingerprint recognition. On her logon -> settings - when … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a dell inspiron 17r laptop i had to reset it to
i have a dell inspiron 17r laptop i had to reset it to factory settings it worked fine then i set up macaffe protection and it ask to be restarted so I did and it wont accept my password ***** lady wh… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I have an Acer computer with Windows 10 that I am currently
Hi Pearl! I have an Acer computer with Windows 10 that I am currently locked out of. I couldn't remember my computer log in, so once I remembered it I changed it but I have forgotten it again. I haven… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
How do I reset my password on Lenovo i5 laptop, I forgot the
How do I reset my password ***** Lenovo i5 laptop, I forgot the password ***** can't login … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have forgotten the password to enter my PC. I have tried
I have forgotten the password ***** enter my PC. I have tried all the combinations I can think of. A reset pass word option displays after several tries, it says to insert USB drive, but then a messag… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I can not remember the password on my old computer and would
Hello, I can not remember the password ***** my old computer and would like to reset it. It says that I must create a password ***** disk. How do I go about this without having such a disk?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
My wife has forgotten her password when trying to log in
My wife has forgotten her password ***** trying to log in there is a statement that requires a microsoft password. Her user name is (*****@******.***),however it is appearing as (*****@******.***). I … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have forgotten my password XXXXX my laptop Was in hospital
I have forgotten my password XXXXX my laptop Was in hospital for two weeks with high loos pressure and blood sugar over 400 With has affected my memory Now can't remember password XXXXX open the compu… read more
Chris
Chris
233 satisfied customers
I have ArtixScan M1, bought new iMac G5 and had data transfer
I have ArtixScan M1, bought new iMac G5 and had data transfer from old G5. Tried to reinstall software for scanner because it was not scanning properly and only would "Prescan" --when tried to "Scan" … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
A few nights ago I decided create a password XXXXX log onto windows
A few nights ago I decided create a password XXXXX log onto windows 7. My user account is the admin for this tower. I didn't write it down and have since totally forgotten the password. I know, really… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
I am looking for a new computer. The one that I have now is
I am looking for a new computer. The one that I have now is a Gateway and has the Vista operating system, which I have had to get used to. It is a little over 5 years old, and I am thinking about gett… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I have bought a secondhand acer aspire. However I dont know
I have bought a secondhand acer aspire. However I don't know the password XXXXX have asked them but they will not tell me, I assume they've forgotten it as they haven't used it for some time.… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I have not use my acer in weeks. My acer says Im typing the
I have not use my acer in weeks. My acer says I'm typing the incorrect password, but i'm not. It says to reset it i need a floppy disk or usb flash drive. i have neighter. What can i do?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I bought the SimpleTech External Hard Drive by Pininfarina
I bought the SimpleTech External Hard Drive by Pininfarina 500GB just 7 months ago and then purchased my new Toshiba Satellite laptop 6 months ago, backing up my old computer's programs onto the har d… read more
Andy
Andy
Computer Consultant
5,316 satisfied customers
I have an HP Pavillion 8556c. I want to replace the ...
I have an HP Pavillion 8556c. I want to replace the motherboard/cpu, and some other components. Is it possoble to fit another brand motherboard into my tower? I'd like to get to the 2-3 Ghz range, if … read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x