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I spilled water on my keyboard and wanted to verify if I

have a warrenty JA: What's the...
I spilled water on my keyboard and wanted to verify if I have a warrenty
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Asus model ux360ca AH51T
JA: How long has this been going on with your computer? What have you tried so far?
Customer: A few weeks. Everything works except several keys.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
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Answered in 2 minutes by:
1/11/2018
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 261
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

Water Damage is most likely never covered by warranty. My suggestion is to unplug the laptop, remove the battery, flip it in a cool dry place and leave it for a day. This way all of the water will drip out and dry up.

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Customer reply replied 13 days ago
Already did this
Customer reply replied 13 days ago
No. $5.00 for that response is a rip off.

Got it. So since it powers on, and everything works, my next suggestion would be to replace the keyboard. Can I help you find the part number for that?

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Customer reply replied 13 days ago
Not satisfied. Maybe warranty says it covers spills
Customer reply replied 13 days ago
Do Not charge my credit card!!

Here is the warranty form for ASUS.

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I am sorry, but we have to start with the basics first. You are too quick to assume that we were already done. If you are not in need of further assistance, I will opt out of this question.

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Customer reply replied 13 days ago
The part number for a keyboard replacement would be helpful
Customer reply replied 13 days ago
Do I have to pay another $5.00 for that info

I actually found a replacement keyboard for you, on ebay for $20 https://www.ebay.com/i/162835293487?chn=ps

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Customer reply replied 13 days ago
Would prefer new

I understand, but unfortunately there are no new ones available from OEM vendor. There are a couple of choices on ebay, which I would recommend, which range in price from $20 to $40

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Customer reply replied 13 days ago
The estimated delivery is as late as March. Need it for school next week

It is coming from China it looks like. I am sorry, but those are the only 2 options I see.

You can try calling ASUS Support, just to make sure.

English Speaking*

System Product Support:

1-***-***-**** (toll free)

Available

24/7

All-in-One, Desktop, Netbook, Notebook, Nettop, or Tablet

* Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

RETAIL Product Support ONLY:

1-***-***-**** (toll free)

(Best Buy USA, OfficeMax, Staples USA, Costco Wholesale, Microsoft, Office Depot, Walmart, Future Shop)

Available

24/7

All-in-One, Desktop, Netbook, Notebook or Tablet

* Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays.

ASUS TAICHI VIP* Support Only:

1-***-***-****​ (toll free)

(*Exclusive support for Taichi Notebook Only)

Available

24/7

Learn more about ASUS Taichi at taichi.asus.com

Component Product Support:

1-***-***-****

Available

Monday – Friday, 24 Hours

Saturday – Sunday, 6:00AM – 5:00PM PST

Display, Projector, Graphics Card, Motherboard, Multimedia, Networking, Optical Storage,or Server.

* Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays.

ASUS Store Support only:

1-***-***-****​ (toll free)

*Exclusive US customer support for ASUS Store direct purchases only

Available

Monday - Friday, 6 am - 6 pm PST

*Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

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Customer reply replied 13 days ago
Thank you.

My pleasure.

RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 261
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified
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RussellA
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 261
261 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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