Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

TO INSTALL MY 2017 TURBO TAX FROM A DISK BUT IT WILL NOT…

Customer Question
I AM TRYING TO...

I AM TRYING TO INSTALL MY 2017 TURBO TAX FROM A DISK BUT IT WILL NOT INSTALL

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

IT IS A LENOVO WINDOWS 7.03

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

THIS IS THE FIRST PROBLEM, I HAVE INSTALLED TUBO TAX FOR AT LEAST 10 YEARS AND NEVER HAD A PROBLEM

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

LIKE WHAT?

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
1/9/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your TurboTax. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Did you mean windows 7, 32 bit?

Where did you get the disk from?

Do you have other versions of turbo tax on your computer already?

What error are you getting when you try to install it?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I put the 2017 disk in but it won't load. H/p laptop.
i put the 2017 disk in but it won't load JA: What device or product does this involve? Customer: h/p laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Windows ten i… read more
Mohammad Hossain
Mohammad Hossain
BS in Computer Information Management
20 satisfied customers
I filed online with T tax for the past 3 years but got a
I filed online with T tax for the past 3 years but got a disk this year, the program cannot find my 2016 returns, does it go online to search … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
Installed turbo tax 2017 with tele. key...worked. Before
Installed turbo tax 2017 with tele. key...worked. Before using, problem, had to reload windows. Cannot reload turbo tax with existing tele. key … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have been utilizing your turbo tax system since 2005 and
I have been utilizing your turbo tax system since 2005 and never had any problems. Just in the process today of completing my 2017 tax. … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
HP Envy and windows 10. I had tech upgrade it in Nov and now
I am Craig Bartels, HP Envy and windows 10. I had tech upgrade it in Nov and now I can't find my 2017 Turbo Tax return. Can I get that return from you guys? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I had to get a new computer in the fall. New computer is 64
I had to get a new computer in the fall. New computer is 64 bit and has no CD player. All of my old Turbo Tax programs are on CD and were running on 32 bit computer. I have the old files copied to new… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought a new Lenovo Desktop model F0C30012US in March
I bought a new Lenovo Desktop model F0C30012US in March 2017. Did it come with an external CD drive. If not what can Iget to use Turbo Tax for this year taxes and where can I but it. At Best buy?? Tku… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I am a -time user of turbo tax - just purchased my 2017
I am a long-time user of turbo tax - just purchased my 2017 version from SAM's Club - when I tried to install in Windows nothing happens - I closed out all other programs and put in the new disc and n… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I installed Turbo Tax 2017 0n my lap top Voga used it once
I installed Turbo Tax 2017 0n my lap top Voga used it once and am now not able to open it. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
I can't get turbo tax to auto load. I bought it at Walmart a
I can't get turbo tax to auto load. I bought it at Walmart a couple of months ago. I have used turbo tax for over 10 years and this is the first problem I have had getting it to run. … read more
PC_Wizzard
PC_Wizzard
IT Technician
1,032 satisfied customers
Purchased the disk and loaded March6th. Have not completed
Hi Pearl: Purchased the disk and loaded March6th. Have not completed my return yet. Now doing a family member and the first slip I enterned was a T4A line 119. and my screen locked. the only way out w… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I purchased Turbo Tax Home and Business and installed it on
I purchased Turbo Tax Home and Business and installed it on my computer with the disc provided. When I wanted to open it, it said it needed to update the information and would take ten minutes. Nothin… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I installed Turbo Tax T2 2017. I entered the key code. when
I installed Turbo Tax T2 2017. I entered the key code. when I tried to start new form a widow came up , invalid pointer operation. Everything froze. I had to turn off the computer. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My account number is 12428057 my zip code is 13126. My
my name is***** my account number is ***** my zip code is 13126. My credit card was charged in November for the 2016 software but I have not yet received it. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
My problem is I am trying to access my 2016 tax information
my problem is I am trying to access my 2016 tax information which I did on turbo tax last year -- I get a message parameters are wrong. I updated the from a lower version to a deluxe version on march … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My system will not load the 2011 Turbo Tax. I can reload the
My system will not load the 2011 Turbo Tax. I can reload the 2010 Turbo Tax with no problems, but not the 2011 version. Any suggestions? Last year I had to turn off the fire wall from Norton before th… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Is there a program interferring with the initializing of Turbo
Is there a program interferring with the initializing of Turbo Tax 2009? I have installed it from a disk and get the message "TT has encountered an unexpected and serious error and must close". What m… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
24 satisfied customers
When I try to install the 2008 Turb Tax CD iget a message saying
When I try to install the 2008 Turb Tax CD iget a message saying "Turbo Tax 2008 installer has encountered a problem and needs to close. We are sorry etc. An error report was created with a request to… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x