Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have installed Norton on this laptop no problem but I have…

Customer Question
Hi Pearl. I have...

Hi Pearl. I have installed Norton on this laptop no problem but I have tried to install it on my second laptop and have a problem. It installed and ran a short scan and told me it encountered an error 8504,104 and that it had a Misleading Application problem and I should open the support website but I am unable to from that laptop so am using the one where it installed and is running well. What can I do to remove the Misleading app...I was hoping to use the Power eraser but I cant get to it on the second laptop. Hope this makes sense.

Technician's Assistant: When could you last open your software?

The full scan was running overnight so it was running about 14 hours ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I have not used this laptop regularly for several months and am not sure whether it has been updating software but I know I had a problem yesterday opeing Outlook

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not sure what you might mean

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/9/2018
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 926
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago

Did you use the Norton Remove and Reinstall tool yet?

Ask Your Own Computer Question
Customer reply replied 3 months ago
I cannot open the norton software
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago
  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago
Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago

You can download it on your PC and then transfer the file over to the other PC with a memory stick.

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 3 months ago

Hi, I'm Just following up if it worked for you?

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to use an older life camera on verion 10 of
I am trying to use an older life camera on verion 10 of windows. how do I know if it supports windows 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
I have have just bought the Adobe Acrobat Reader and wish to
I have have just bought the Adobe Acrobat Reader and wish to use it to get an Employer Identification Number (EIN) from the IRS. I start with just the Adobe Icon on my PC screen. How do I use the read… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
800 satisfied customers
Articals on STD have email tabs when i click on them to send
articals on STD have email tabs when i click on them to send information to friend nothing happens?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I would like to retrieve my user name and pass word. Compaq
I would like to retrieve my user name and pass word … read more
Moses C
Moses C
Bsc
561 satisfied customers
Do yoy use easy tech work copamy to clean up computers. I
do yoy use easy tech work copamy to clean up computers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I can't access my dropbox it says I don't have permission.
I can't access my dropbox it says I don't have permission. The following was sent to me bn.BUILD_KEY: Dropbox bn.VERSION: 46.4.65 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True machine_id: failed pi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
On or about 11 April 2018 I got a notice on my new Dell
On or about 11 April 2018 I got a notice on my new Dell Inspiron 13 Laptop that my temp (30 Day) subscription to Office 365 was about to expire. At that time, I went ahead and paid the $74.36 for the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I just purchased and received a Canon Pixma TS5020 Printer.
I just purchased and received a Canon Pixma TS5020 Printer. I want to know if this printer will work with our Windows 7 program in both are desk top and our laptop computers? The booksas it is for win… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
Cannot connect my hp 4650 to print from my computer. has
cannot connect my hp 4650 to print from my computer. has worked in the past, carroll … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Excel is not working. I have Godaddy email. They suggested I
Excel is not working. I have Godaddy email. They suggested I try office 360 and so I did, but found it awkward. I let it expire. Now I'm having trouble using the old Excel I was using in the first pla… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Need to reset my Skype password. Some time ago now I have a
some time ago now I have a new computer it was set on my previous computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Windows 10 cortana and windows buttons on task bar only work
windows 10 cortana and windows buttons on task bar only work when the pc is in safe mode. Does it have anything to do with the com+ system application, which is disabled in startup? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
No is with my phone i brougth it from Harvey Norman in
no is with my phone i brougth it from Harvey Norman in November last year is was working beatifull a few weeks ago start the problem wit it.i can receive income calls … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My computer is an acer. My problem is that usually when I
Hi Pearl my computer is an acer. My problem is that usually when I click on the little windows icon in the bottom corner of the screen I get up apps and a listing down the side and a settings icon, etc. At the moment when I click on the icon nothing happens. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I have recently installed and paid for Acrobat Reader. When
i have recently installed and paid for Acrobat Reader. When I click on the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Cant remember email password and don't want to change it. My
cant remember email password ***** don't want to change it … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
Trying to reset password. Code they sent is 604769. My Apple
Trying to reset password. Code they sent is 604769. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I have been having problems with wi-fi for a week or so
I have been having problems with wi-fi for a week or so however it seems to have been resolved now. I tried to log on to Neffix without success though and it doesn't seem to be happening for me. Any c… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x