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Can't remember password to open windows on my computer,

Customer Question
Can't remember password *****...

Can't remember password ***** open windows on my computer

Technician's Assistant: What exactly are you having trouble accessing?

Having use the computer about 2yrs forgot password

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

Its a dell can't read the model number

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Nothing yet not good with computers

Submitted: 6 months ago.Category: Computer
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Answered in 6 minutes by:
1/9/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,909
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

When you put in the password ***** many times, do you get a message to go to microsoft or do you keep getting

password ***** on that message?

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Customer reply replied 6 months ago
window 7
Customer reply replied 6 months ago
i am on my laptop how are you going to logon when Ican't open it
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

We can do that later. it is automated. Please ignore for now.

While Windows 7 computer cannot start normally, or you just want to run Windows 7 in safe mode to use command prompt, follow this way.

Step 1: Start computer and press F8 while the computer boots up.

Step 2: When Advanced Boot Options screen appears, select Safe Mode with Command Prompt and press Enter. Then your computer will start in safe mode with command prompt.

Step 3: Run command prompt with default Administrator privileges.

Generally, Administrator is disabled and has no password ***** by default. So usually you don't need to choose Administrator and enter its password. But if you see, please select Administrator on login screen and enter command prompt. Then Command Prompt will be run as Administrator automatically.

Step 4: Reset Windows 7 password ***** command prompt just like way 1 on accessible computer.

If this way still cannot help you to reset Windows 7 password ***** command prompt because of built-in administrator password ***** please try way 3 or get effective Windows 7 Password ***** to directly remove Windows 7 forgotten password ***** locked computer.

Try step 2 and step 3 here. Windows 7 is the easiest to recover if you are locked out.

Let me know the results. We may need a disc, but this usually gets us in 7.

https://www.isunshare.com/windows-7-password/reset-windows-7-password-with-command-prompt.html

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Were you able to reset/get in with those instructions?

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Customer reply replied 6 months ago
computer is up dating can't do anything Itry F8 in safe mode it only up date
Customer reply replied 6 months ago
ca't do anything
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Let it run first please. It needs to update before you can do anything else. It will have to 'finish' and then you

can do those steps.

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Customer reply replied 6 months ago
ok
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Please reply back only when done to let me know you are ready. I will be on in/out today, but i will be here late.

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Customer reply replied 6 months ago
updating stop push F8 went to safe mode with command prompt it went back to password ***** I can't remeber so Iam in the same fixs
Customer reply replied 6 months ago
connect remotely b I'm not doing something right
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

No, once you get in it. (i just did this on a windows 7 a few minutes ago)

When you get into command prompt

you will type in net user

then you will put in this with the next line

net user your account name password

net user (one space) your account name (one space) new password ***** want hit enter

you were almost there.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

If you see a name like sharon-ROIFUGIOVI

Only put in sharon for the account name on that portion, not what is after the hyphen

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Customer reply replied 6 months ago
what will the cost be if you remote do it
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

I cannot remote in. That is a feature the 'system' offers. It doesnt recognize you are locked out. Please disregard

that 'push/update/offer'.

You almost had it when you went into that cmd in safe mode. I can walk you through it. I sent you a pic.

Once you get to cmd. Reply back to me. Just stay there when it gets pulled up.

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