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My memory card reader stopped working. I have an ASUS

Customer Question
My memory card reader...

My memory card reader stopped working. I have an ASUS K501UW-AB78 15.6-inch Full-HD Gaming Laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

ASUS K501UW-AB78 15.6-inch Full-HD Gaming Laptop (Intel Core i7, GTX 960M, 8GB DDR4, 512GB SSD)

Technician's Assistant: What have you tried so far with your K501UW-AB78? Have you installed any updates recently?

All updates are current. I tried uninstalling but now I can't figure out how to re-install

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/9/2018
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
First I noticed it was back in October -- tried to download photos from a birthday party. Card works fine on other computers but the memory card reader on my laptop doesn't acknowledge there's anything to read.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK no problem, If you open Device manager, does it show as a missing or issued device?

Thanks

Kris

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