Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I did a system restore on my dell c. Home computer the

Customer Question
I did a system...

I did a system restore on my dell c

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Home computer the service code number is *****

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Shut off and turn

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am currently on my laptop and I was having trouble retrieving a corupted ecel workbook

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
1/9/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,744
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, is the main issue you have a Excel file that you are not able to open?

Please let me know

Ask Your Own Computer Question
Customer reply replied 3 months ago
First of all I did a restore to my home computer and the screen is black will not work
Customer reply replied 3 months ago
How can you do that when it is not working
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, so the issue is you cannot start your computer, is this the problem?

Ask Your Own Computer Question
Customer reply replied 3 months ago
Correct when i restart my computer the dell sign comes up and i get a white circle and it disappears and nothing
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Thank you

Can you disconnect the power cable then hold the power button for 60 seconds then release.

Then connect the power cable, power it on and tell me how it then functions please.

Ask Your Own Computer Question
Customer reply replied 3 months ago
Still nothing When i turn it back on I got the dell logo and a white revolving circle and then nothing
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Which model Dell is this?

Ask Your Own Computer Question
Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
I'm not sure th e service code is***********
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Is it a laptop or desktop?

Ask Your Own Computer Question
Customer reply replied 3 months ago
Desktop
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Wireless keyboard or cabled keyboard connected to it?

Ask Your Own Computer Question
Customer reply replied 3 months ago
wireless
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, can you connect a cabled keyboard to it please?

Tell me when you have

Ask Your Own Computer Question
Customer reply replied 3 months ago
nothing
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

nothing?

The last request was

can you connect a cabled keyboard to it please?

Tell me when you have

I am not sure what you mean with nothing

Ask Your Own Computer Question
Customer reply replied 3 months ago
It is hooked up
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok I am a little confused by the last responses so need to be sure you did what I requested.

What have you just done for me?

Ask Your Own Computer Question
Customer reply replied 3 months ago
I hooked up the keyboard as you requested
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, which version of windows are you running?

Ask Your Own Computer Question
Customer reply replied 3 months ago
10
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Hold the left SHIFT key and with it held, power on the computer and keep tapping F8 until you get to a menu (still with SHIFT held)

Try a few times if you cannot initially get to the menu.

Let me know how you go please.

Ask Your Own Computer Question
Customer reply replied 3 months ago
i dont think my old keyboard is working
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok.. can yoiu please connect it with a keyboard you know works as we need a working keyboard for this

Ask Your Own Computer Question
Customer reply replied 3 months ago
I dont have one
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, you will need a working keyboard to do this... it will have to work as a non working keyboard will not help us.

Please obtain one so you can do the last instructions I gave you

Ask Your Own Computer Question
Customer reply replied 3 months ago
I will have to go buy one
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, please do, they are cheap at walmart or best buy

Ask Your Own Computer Question
Customer reply replied 3 months ago
I have one now I keep holding down left shift and tapping f8 nothing is coming up
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

have you tried a few times as it can be tricky to do

Ask Your Own Computer Question
Customer reply replied 3 months ago
Are you still there
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

yes, and I sent a reply..

Will repeat

have you tried a few times as it can be tricky to do

Ask Your Own Computer Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,744
44,744 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I HAVE A TECHNICAL QUESTION REGARDIN EXCEL. CAN YOU HELP?
I HAVE A TECHNICAL QUESTION REGARDIN EXCEL. CAN YOU HELP? … read more
George Sibiya
George Sibiya
PhD
250 satisfied customers
I keep getting emails from myself (they say) to numerous
I keep getting emails from myself (they say) to numerous gmail addresses. What's going on? Thanks … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
No security access. Hp laptop. It is a hp640 gi / windows 10
no security access JA: What device or product does this involve? Customer: hp laptop JA: What's the model and Operating System (OS) of your HP? Customer: It is a hp640 gi / windows 10 pro JA: What hav… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My hp laptop got one of those hostage window I called the
my hp laptop got one of those hostage window I called the number and they want to sell me a security system for 100$ to 700$ to release my compiter … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
803 satisfied customers
IMY phone was destroyed I lost my contacts and photos I also
IMY phone was destroyed I lost my contacts and photos I also forgot my password … read more
Jon
Jon
Bachelors Degree
594 satisfied customers
All i want is a copy of my passwords so i can put them in
all i want is a copy of my passwords so i can put them in this folder i have every time i log on its wrong it takes me a long time to finally change them again or forget what i want tomdo i'm 85 and a… read more
Moses C
Moses C
Bsc
572 satisfied customers
I had a Recently set up Skype account. When a contact tried
I had a Recently set up Skype account. When a contact tried to call me I couldn't hear the phone ring. This morning I upgraded all the OS on my computer. When I tried to go into my Skype account. It h… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
My HP 8500 A has new cartridges but doesn't print the yellow
My HP 8500 A has new cartridges but doesn't print the yellow and all colors are mot correct. … read more
Richard
Richard
Computer Specialist
44,744 satisfied customers
I am locked out of an Apple Mac Pro I have never. I have
I am locked out of an Apple Mac Pro I have never. I have never had a password ***** it and it's asking me to enter a password ***** I can't seem to get it right and I reset my Apple ID password ***** … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
767 satisfied customers
I can not enter in my email,I can not received text message
I can not enter in my email***@******.***,I can not received text message and do not have and e mail back up.I can not remember my password ***** I think they lock me with their key … read more
Michael
Michael
CEO
Master\u0027s Degree
177 satisfied customers
Nothing is "going on" with my laptop as the cursor
Hi. Nothing is "going on" with my laptop as the cursor disappeared & my machine is now frozen. No matter how much I swear at it or threaten to throw it out the window, it ignores me. … read more
Cody
Cody
Computer Science
2,173 satisfied customers
I purchased Microsoft word less than a year ago and as of
i purchased Microsoft word less than a year ago and as of this morning, i can't open it and all of my documents won't open either... … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I cant log into my hotmail account. No i have try on my
no i have try on my phone which used to work now i am using a desk top … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
7 satisfied customers
I have a hp all-in-one computer with windows 10.I only
I have a hp all-in-one computer with windows 10.I only bought it in August. When I first started using it the sound was kind of messed up. Now I have no audio at all. Any help will be greatly apprecia… read more
Cody
Cody
Computer Science
2,173 satisfied customers
I have uploaded pictures from my Iphone to the Icloud. I now
I have uploaded pictures from my Iphone to the Icloud. I now want to download pictures from the Icloud to my personal computer. How do I do that? … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
My hp officejet 5740 won't run from my word and for 2018
my hp officejet 5740 won't run from my word and for 2018 photoshop. It's not the box the computer. I've tried and it then printed but it doesn't the next time … read more
PC_Wizzard
PC_Wizzard
IT Technician
40 satisfied customers
Can't get into my Microsoft account to update my credit card
Can't get into my Microsoft account to update my credit card info. My Office subscription is about to expire. … read more
Cody
Cody
Computer Science
2,173 satisfied customers
I'm having trouble with an editing issue while building my
Hi-I'm having trouble with an editing issue while building my wix.com website. Apparently Wix doesn't have a way to reach them directly and I can't find a solution to my particular problem in their li… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x