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I did a system restore on my dell c. Home computer the

Customer Question
I did a system...

I did a system restore on my dell c

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Home computer the service code number is *****

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Shut off and turn

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am currently on my laptop and I was having trouble retrieving a corupted ecel workbook

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
1/9/2018
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 42,180
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, is the main issue you have a Excel file that you are not able to open?

Please let me know

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Customer reply replied 1 month ago
First of all I did a restore to my home computer and the screen is black will not work
Customer reply replied 1 month ago
How can you do that when it is not working
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, so the issue is you cannot start your computer, is this the problem?

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Customer reply replied 1 month ago
Correct when i restart my computer the dell sign comes up and i get a white circle and it disappears and nothing
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Thank you

Can you disconnect the power cable then hold the power button for 60 seconds then release.

Then connect the power cable, power it on and tell me how it then functions please.

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Customer reply replied 1 month ago
Still nothing When i turn it back on I got the dell logo and a white revolving circle and then nothing
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Which model Dell is this?

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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
I'm not sure th e service code is***********
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Is it a laptop or desktop?

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Customer reply replied 1 month ago
Desktop
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Wireless keyboard or cabled keyboard connected to it?

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Customer reply replied 1 month ago
wireless
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, can you connect a cabled keyboard to it please?

Tell me when you have

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Customer reply replied 1 month ago
nothing
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

nothing?

The last request was

can you connect a cabled keyboard to it please?

Tell me when you have

I am not sure what you mean with nothing

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Customer reply replied 1 month ago
It is hooked up
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok I am a little confused by the last responses so need to be sure you did what I requested.

What have you just done for me?

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Customer reply replied 1 month ago
I hooked up the keyboard as you requested
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, which version of windows are you running?

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Customer reply replied 1 month ago
10
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Hold the left SHIFT key and with it held, power on the computer and keep tapping F8 until you get to a menu (still with SHIFT held)

Try a few times if you cannot initially get to the menu.

Let me know how you go please.

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Customer reply replied 1 month ago
i dont think my old keyboard is working
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok.. can yoiu please connect it with a keyboard you know works as we need a working keyboard for this

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Customer reply replied 1 month ago
I dont have one
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, you will need a working keyboard to do this... it will have to work as a non working keyboard will not help us.

Please obtain one so you can do the last instructions I gave you

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Customer reply replied 1 month ago
I will have to go buy one
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, please do, they are cheap at walmart or best buy

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Customer reply replied 1 month ago
I have one now I keep holding down left shift and tapping f8 nothing is coming up
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

have you tried a few times as it can be tricky to do

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Customer reply replied 1 month ago
Are you still there
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

yes, and I sent a reply..

Will repeat

have you tried a few times as it can be tricky to do

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Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 42,180
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Experience: Over 20 years of consulting to the IT industry

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