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I havent used my laptop in about 6 months i cant remember…

Customer Question
I havent used my...

I havent used my laptop in about 6 months i cant remember the password ***** do i get in?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Gateway ne56r17h running windows 10

Technician's Assistant: What have you tried so far with your NE56R17H? Have you installed any updates recently?

No i havent used it for 6 months

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thats it i think

Submitted: 6 months ago.Category: Computer
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Answered in 6 minutes by:
1/9/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 6 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,347
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

If you enter the password ***** more than once, what does it say in addition to the

password ***** incorrect?

Does it say anything about account.live.com or using an external drive to reset the password?

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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Byron, Computer Support Specialist replied 6 months ago

If the laptop has not been used in 6 months there are undoubtedly Windows Updates waiting.

Please do this: hold down the power button for 4 -5 seconds until you hear the laptop shut down.

After a few seconds, turn it back on and let me know if it starts updating.

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Customer reply replied 6 months ago
you have taken the 5 dollars from my account why are you asking for more money?
Tech Support Specialist: Byron, Computer Support Specialist replied 6 months ago

The $5 was just a deposit. Do you want help with this?

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