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Although I have internet connection it says I have a

Customer Question
Although I have internet...

Although I have internet connection it says I have a temporary DNS error. How can I fix this on my Lenovo computer

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

Yoga

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It started this afternoon. I tried to refresh I tried to turn the computer off and then on again I disconnected and connected the internet again

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
1/9/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,906
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

where does it say this error at?

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Customer reply replied 1 month ago
After I don’t get a connection and refresh the page doesn’t work I went to details.
There it says “ there was a temporary DNS error. It then gives me the error code which I can give you if needed
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

go to start menu > search cmd and open that

type ping google.com -t

is this a steady ping or any request timed out entries?

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Customer reply replied 1 month ago
I don’t know what you mean with where.
On the top it says can’t reach this page then in the middle under ‘Details ‘ it says DNS error
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

did you try the steps I sent?

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Customer reply replied 1 month ago
I typed in what you said do I press enter?
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

yes

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Customer reply replied 1 month ago
It says: ping request could not find host google.com-t check the name and try again
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

space after google.com -t

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Customer reply replied 1 month ago
Ok. Now it gives me a huge number of ‘reply from......
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

no request timed out entries?

doesn't sound like a dns issue, what web browser are you using?

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Customer reply replied 1 month ago
there are many of those as well
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

anytime it says request timed out is Internet dropping

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Customer reply replied 1 month ago
Are you still with me?
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

unplug router/modem for 30 seconds and then plug it back in and test

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Customer reply replied 1 month ago
I know this is a stupid question but how do I unplug the router modem
Customer reply replied 1 month ago
There is nothing plugged in on my lab top
Customer reply replied 1 month ago
Cody are you still with me?
Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 274
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified
  1. Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”.
  2. In the open prompt, type “ipconfig /flushdns” (without the quotes).
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Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago

I take pride in providing quick solutions to your inquiries. If you are satisfied please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

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Customer reply replied 1 month ago
This did not work. Unfortunately.
It says: the system cannot find the path specified
Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago

get to the command prompt. and type that in ipconfig /flushdns

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RussellA
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 274
274 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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