Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

It looks like someone has taken my account. My passwords do…

Customer Question
It looks like someone...

It looks like someone has taken my account. My passwords do not work,so I am unable to gain entry.I have tried all the online solutions to no avail.Also there is a name added to my account that does not show up on guest list

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Its a ACER-ASPIRE E1-521-0865

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Windows 10 is that what you mean

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Not recently but the come atomatic .I recently added Avast internet security

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Avast has a some extra what ever one needs

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/9/2018
Tech Support Specialist: UranIT, Network Administrator replied 6 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Customer reply replied 6 months ago
of course
Tech Support Specialist: UranIT, Network Administrator replied 6 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's locked up. Acer aspire 315 win 10. No updates. Message
No updates. Message came on the screen that password ***** Message came one screen that Pin was Wrong. I entered the password. Wrong again. Everything I tried was wrong. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
My computer just froze. Can you set my computer back 24
My computer just froze. Can you set my computer back 24 hours? … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
My acer aspire is overloaded on the hard drive. And nothing.
it has no media no' I cannot seem to "crack the icon for drive d… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I wat to disable or secure the guest connection. I have had
i wat to disable or secure the guest connection. I have had it secure but when my internet dropped out a few weeks ago it has shown as open and i cant find how to change it back to secure … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
I want to know whether I can upgrade the CPU on my ACER
I want to know whether I can upgrade the CPU on my ACER ASPIRE X3950-UR31P … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I was given an Acer Aspire E1-470P computer that was owned
I was given an Acer Aspire E1-470P computer that was owned by someone else who died. It was bought at an Estate Sale. Whomever owned it had put a password ***** on the Bios Chip and I can't get by it.… read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
I am with my uncle for thanksgiving and I am noticing his
I am with my uncle for thanksgiving and I am noticing his computer is very slow. he is now very tech savvy, I my self am moderately tech savvy... what can I do to help clean up and improve the speed a… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I need help, badly. I was online and suddenly a small screen
Hello, I need help, badly. I was online and suddenly a small screen popped up that said "Your computer won't start right. Do you want to start it with this program? (something like that anyway). Well,… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Ever since windows 10 updated about 5 or 6 months ago, I
ever since windows 10 updated about 5 or 6 months ago, I have been unable to reply to emails and/or connect with my printer. It also failed to bring over many of my games and other items contained in … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Gm I have an Acer laptop es-521-24pq my internet signal is
Gm I have an Acer laptop es-521-24pq my internet signal is strong hoeever I am unable to get the internet to come up. It was working earlier. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just bought a new Acer Aspire E1-731, and it's abysmally
I just bought a new Acer Aspire E1-731, and it's abysmally slow... like the '90s! … read more
computech44
computech44
Owner
Diploma
51 satisfied customers
Unfortunately, I let someone who I thought was from
Unfortunately, I let someone who I thought was from Microsoft remotely access my computer. I didn't purchase anything, and within a few minutes, realized it was fraud. I turned my computer off, reboot… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Question concerning a factory restore of an Acer Aspire
Customer: ***** *****, question concerning a factory restore of an Acer Aspire Z3101 U4062 All in one monitor computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i got a text on my phone i dont understand. it said my phone
i got a text on my phone i dont understand. it said my phone number was deleted. please call me(NNN) NNN-NNNN… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I just recieved a text U recently tried to recover the password
I just recieved a text U recently tried to recover the password XXXXX secret question for Hartzog peanut. not you? What does this mean?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Can i ad extra ram and memory to my Acer Aspir 5517 And
Can i ad extra ram and memory to my Acer Aspir 5517??? And how much and can I install it myself???… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My Acer netbook Aspire One turns itself off after 10 to 20
My Acer netbook Aspire One turns itself off after 10 to 20 seconds of booting up. I am using AVG free. I thought I might be virused but a knowledgeable friend tells me it's unlikely that a virus would… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Hello my name is Tammi i recently bought my first laptop its
Hello my name is XXXXX XXXXX recently bought my first laptop its a cute little acer aspire one with win xp it was working perfect up till about 3 days ago i ecieved a pop up (i think thats what its ca… read more
Your Professional PC Expert
Your Professional PC Expert
Bachelor\u0027s Degree
132 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x