Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have received a message that I have a spyware detected on…

I have received a...

I have received a message that I have a spyware detected on my computer and they gave me a number to call for help, the number is ***** correct and I need help on what to do

Technician's Assistant: What computer or device are you having trouble syncing?

I am on a new lap top, I have just bought it, it is a HP

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is a HP laptop and I am not sure what operating system is

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

I haven't installed anything, was on facebook when this came up, that my computer is affected by a pornographic spyware and I should call the number provided to be walked through how to fix the problem. I called the number and all it was selling items and then it cuts off.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I guess not, thank you

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
1/9/2018
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,967
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,967
Experience: 10 years of IT experience in both business and residential.
Verified
Cris and 87 other Computer Specialists are ready to help you
Ask your own question now

The message you received is a scam. I can perform a virus scan for you to see if you have any malware which caused you to receive the message.

Ask Your Own Computer Question

Below is the link to join the remote session. Click on Agree then download and run the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=48b14937-563c-47aa-8697-6224bc8c2f1f

Ask Your Own Computer Question
Customer reply replied 6 months ago
ok, go ahead please and tell me what to do

Yes, I had provided the link for the remote session. Here is it, click on Agree then download and run/open to join.

http://http://www.justanswer.com/remotedesktop/join.aspx?Session=48b14937-563c-47aa-8697-6224bc8c2f1f

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,967
6,967 Satisfied Customers
Experience: 10 years of IT experience in both business and residential.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a very old computer and I was looking up a recipe on
I have a very old computer and I was looking up a recipe on line and an alert popped up that says ** Google Chrome Warning Alert ** Malicious Pornographic Spyware/Riskware Detected. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I was online on my laptop when a notice showed up saying I
I was online on my laptop when a notice showed up saying I needed immediate help - gave a phone #- said to call to avoid losing critical info on computer due to detection of malicious pornographic spy… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a supposed sp. I got a pornographic spyware and when
I got a pornographic spyware and when I called the "Microsoft" phone number, they tried to sell me $150.00 spyware protection, and I told them I was going to report them, … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
IHave a message on my computer that there's been a
IHave a message on my computer that there's been a pornographic spyware detected and that I should call(###) ###-####immediately. Is this legitimate or a scam … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I was talking to a very sick friend last night and suddenly
I was talking to a very sick friend last night and suddenly my screen went white and said that I needed to call this number for a support person because they detected a virus and told me not to shut m… read more
Cris
Cris
Support Specialist
6,967 satisfied customers
I just received an error message from Microsoft Warning
I just received an error message from Microsoft Warning Support stating … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I came back from breakfast to have my lap top talking to me
I came back from breakfast to have my lap top talking to me with a page on the screen that is talking to me, a lady with a british accent saying my computer has alerted them that it infected with info… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Microsoft came up and said I had a virus. I don't know as my
I don't know as my grandchildren bought me a new computer last night and I only set up facebook, but when it said I had a virus It gave me a number to call but I know that there are a lot of scams out there and I tried my server first but they said I had to get a hold of Microsoft. which I had on my old computer but it quit updating it several years ago. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I had a message come up on computer supposedly from
I had a message come up on computer supposedly from Microsoft about saying I had been hacked , IP address had been hacked, after checking I guess it was a scam to sell me cleaner and adware that I cou… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I was online and a warning came on saying that a malicious
I was online and a warning came on saying that a malicious pornographic spyware/riskware detected Error # 0x80072ee7 call immediately at(###) ###-#### I called that number and its all advertisement. B… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Spyware detected pornographic #080072EE7. I have spyware
I have spyware prono on my computer. 080072EE7 My computer is a HP 3168NGN … read more
Cris
Cris
Support Specialist
6,967 satisfied customers
Spyware detected pornographic #080072EE7. I have spyware
Second opinion] spyware detected pornographic #080072EE7 … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I received an error report #0x80072ee7 that says there is
I received an error report #0x80072ee7 that says there is pornographic spyware on my computer sending personal information to the source of the spyware with the phone number(###) ###-####to call for t… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Have received a block saying my computer is infected with a
Have received a block saying my computer is infected with a virus/pornographic spyware and to call a number. I have been burned twice by hackers blocking the computer and do not want to call the numbe… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have microsft security on the phone. my computer was
i have microsft security on the phone. my computer was infected and it gave me a number to call. now they are trying to sell me a lifetime security plan. He just gave me a number to call microsoft to … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
TO SELL AN ITEM. THE VALUE OF THIS ITEM IS $1500. THE
I AM TRYING TO SELL AN ITEM. THE VALUE OF THIS ITEM IS $1500. THE PROCESS WILL NOT GO FURTHER AS IT APPEARS THAT I HAVE A LIMIT, SINCE I HAVE ALREADY PUT AN ITEM FOR $2500. I HAVE NUMEROUS ITEMS TO SE… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
This window popped up on my computer while I was using
This window popped up on my computer while I was using Firefox. Is this for real or somebody trying to get my information? ** YOUR COMPUTER HAS BEEN BLOCKED **Error # 36580fa08924cf1Please call us imm… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My HP Pavilion DV7-2114 17"/ZM82/4GB/1TB Ser.no. CNF93156MTV
My HP Pavilion DV7-2114 17"/ZM82/4GB/1TB Ser.no. CNF93156MTV has an overheating problem. The fan can't cool down the lap-top quick enough and causes the machine to cut out. I have a double fan board u… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x