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Cannot boot. no asus logo appears. Just not starting.

Customer Question
Cannot boot. no asus...

Cannot boot. no asus logo appears

Technician's Assistant: What exactly is frozen or not starting up for you?

Just not starting. Appears that operating system is not starting.

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

Windows 10,asus ,model Ux303L

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have tried to reinstall windows 10, but cannot access operating system to select device to use as booting source.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

May'be the problem connects back to an electrical storm some 2 weeks ago. Machine worked normally up tp this point.

Submitted: 6 months ago.Category: Computer
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Answered in 7 minutes by:
1/9/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,521
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. You can try performing a recovery, but that will wipe any existing data you have saved on your hard drive.

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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