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Unable to adjust the brightness of my computer monitor. I am…

Customer Question
Unable to adjust the...

Unable to adjust the brightness of my computer monitor. I am using Windows 10 and there is no brightness adjustment in settings. I have tried updating the display adaptor driver and it makes no difference.

Technician's Assistant: What version of Windows are you running on your computer or device?

Windows 10

Technician's Assistant: Does your computer have an On-Screen Display button for brightness?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I also tried restoring my computer to its settings prior to the last windows update but again no luck.

Submitted: 6 months ago.Category: Computer
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Answered in 4 minutes by:
1/9/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,539
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you give me the make and model of your computer please.

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Customer reply replied 6 months ago
I have a Dell intel pc
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay. Do you know the model of your Dell?

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Customer reply replied 6 months ago
Inspiron 545 MT
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay, give me a minute please.

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

There should be a display adjustment if you open settings and click on System. Have you checked there?

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Customer reply replied 6 months ago
I have and there is no adjustment. I have also gone in to device manager and display adapter and updated the driver. That didn’t work so I tried disabling and reenabling which also didn’t work. Then I tried updating the monitor adapter with no luck. Last thing I tried was restoring also with no luck.
Customer reply replied 6 months ago
I also just disconnected my monitor and cleaned the connections and reconnected. No change.
Customer reply replied 6 months ago
No
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Can you check the for a service tag and give me the number please?

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Customer reply replied 6 months ago
F5GDNL1
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Thank you.

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Are you using a Dell monitor?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Can you give me the model of the monitor as well please?

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Customer reply replied 6 months ago
Dell 23” ST2310 full HD widescreen
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Thanks

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Have you tried adjusting the brightness using the adjustment level on the monitor?

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Customer reply replied 6 months ago
There is no adjustment on the monitor
Customer reply replied 6 months ago
I have looked all over the monitor and the only button I the on/off switch
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

They should be located on the side.

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Customer reply replied 6 months ago
My mistake, yes I found the adjustment on the monitor but when I adjust it up and down it makes no difference.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

I am sending you the LINK for the manual for the monitor. That might make it a little easier for you to adjust.

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Customer reply replied 6 months ago
I opened the link you sent and tried
all the adjustments. I am still unable to adjust the brightness.
Could my monitor be on the way out? I have no tell tale lines or wavy spots.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Possible? Have you disconnected power and let is set for several minutes?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Is this the first time you have tried to adjust the brightness?

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Customer reply replied 6 months ago
it is the first time. I have tried turning it off and on but maybe not for long enough. I am turning it off now
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Don't just turn it off. Disconnect the power.

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Leave it unplugged for a good 10 to 15 minutes.

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Customer reply replied 6 months ago
Okay
Customer reply replied 6 months ago
I just turned my computer back on and there is no change.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Did you disconnect power from the computer or the monitor?

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Customer reply replied 6 months ago
Both.
I turned off the power bar
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay. I would just continue using the monitor as is until it finally dies, although monitors are not that expensive these days depending on what you are looking for.

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Customer reply replied 6 months ago
Ok thanks
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

My pleasure! Have a good night!

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