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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get games, but am stuck with an ad that never goes

Customer Question

i can't get games, but am stuck with an ad that never goes away
JA: What exactly is frozen or not starting up for you?
Customer: I can get a game which claims to load, but stalls with an ad that never closes and replays
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Dell and Windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: For about 10 minutes. I have tried closing the ad and restarting the games. This ad is a facebook video for paper plates and shows up on the 6 games that I have tried.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no thank you
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,
I'm sorry about the issue. Are you playing games in Facebook? Or is it at another website, etc.?
Please reply at the box below. Thank you,

Customer: replied 10 months ago.
No I am using Windows free games
Expert:  Richard replied 10 months ago.

Can you tell me please when this issue started?

Please let me know

Customer: replied 10 months ago.
it fixed itself . Sorry to have bothered you.
Expert:  Richard replied 10 months ago.

It is no problem at all, if you need anything else please let us know