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I think I have viruses and infection in my computer because…

Customer Question
I think I have...

I think I have viruses and infection in my computer because I can not print from my computer to my printer.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I have not updated the drive.

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: ChrisC, Computer Enthusiast replied 6 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,491
Experience: Over 15 years experience as a computer technician.
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Hi, my name is Chris!

What happens exactly when you try to print? Do you get an error message of any kind?

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Customer reply replied 6 months ago
it said turn-enable bi-directional support on in the printer's properties dialog box
Tech Support Specialist: ChrisC, Computer Enthusiast replied 6 months ago

Hmm, all right. That's an unusual message.

What version of Windows are you running?

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Customer reply replied 6 months ago
I would like to know why $39 just to connect and then what about the viruses and infection in my computer is all this included with my printer as well?
Customer reply replied 6 months ago
Are you still there?
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