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My thumb print and passcode has been disabled and I can't…

Customer Question
My thumb print and...

My thumb print and passcode has been disabled and I can't get into my phone to get any passwords to sign in any thing..

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Printer?

Technician's Assistant: When did you last update the printer driver software?

I don't have a printer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Please help me fix all my accounts so I don't forget the different passwords

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
1/8/2018
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,637
Experience: 20+ Years in the computer industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Tech Support Specialist: John TF., Apple Consultant replied 6 months ago

To clarify, is your iPhone saying it is disabled currently?

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Customer reply replied 6 months ago
Thank you
yes and beepingwell beeped twice
just now
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago

Thanks and what model of iPhone is this?

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Customer reply replied 6 months ago
Do you work for Apple?
Customer reply replied 6 months ago
I though I was connecting to an Apple support?
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago

You submitted your question to JustAnswer, a third-party support site. I am a self-employed Apple Expert.

What model is your iPhone?

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Customer reply replied 6 months ago
iPhone 6
Customer reply replied 6 months ago
or maybe 7
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago

The directions will be slightly different based on the model. There should be a model number in small print on the back of the phone if you are unsure.

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