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Forgot my pass word to open my computer, I forgot my pass…

Customer Question
Forgot my pass word...

Forgot my pass word to open my computer

Technician's Assistant: What exactly are you having trouble accessing?

I forgot my pass word to open up computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I forgot my pass word to open up my computer it isA6 vision hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I tried different pass words I can't remember which one I used so will not do any thing have to put the pass word in first

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,250
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Does your HP computer have Windows XP, Vista, or 7 or 8 or 10?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

At the password ***** login screen, can you please tell me everything it is showing there?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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