Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I received a call today that my microsoft for windows is…

Customer Question
I received a call...

I received a call today that my microsoft for windows is expiring. this is the first time I ever had this call what do you know about it?

Technician's Assistant: What Microsoft model do you have? And the version of Windows?

I have windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This is the first time I ever received this call

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a phone # to call something like this happened with my bank, that's why I am questioning it

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

That was a bogus call by a malicious party and not associated with Microsoft in any way. They cold call and provide fake alerts/popups to try and trick users into allowing them access to their PCs and paying for their scam services.

Microsoft will never contact users on their own unless their services are specifically requested. Your system is just fine as long as you do not communicate with these parties or allow them access in any way; just ignore these types of calls and emails as they come.

NOTE:

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to rate my service by selecting the 5 stars at the top of this page before you leave today. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Friday evening I got a popup on my computer that said
Friday evening I got a popup on my computer that said Microsoft had detected a virus that had infected my computer and all my personal information {credit cards, bank accounts, email, etc} was open to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I received a recorded telephone call from an unidentified
I received a recorded telephone call from an unidentified person claiming to be from Microsoft, telling me that my Windows contract has expired, and that I should call the following phone number:(###)… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I received a call saying that it was Microsoft telling me
I received a call saying that it was Microsoft telling me that the licence for support had exsspired and my Microsoft would be turn off. Does Microsoft Corp put out calls like that to thier customers?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
I received a phone call saying my license key has expired in
I received a phone call saying my license key has expired in my computer for Microsoft and to call a phone number(###) ###-####to pay. Is this true? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
EXPIRED lICENSE. HP PAVILION 23 ALL IN ONE. Xp10. I RECEIVED
YES, i RECEIVED A PHONE CALL STATING MY SYSTEM HAS BEEN HACKED AND I WILL NOT BE ABLE TO USE IT VERY SOON. THIS CALL CAME FROM MICROSOFT CORP (###) ###-####… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I received phone call that my Microsoft certificate has
I received phone call that my Microsoft certificate has expired and left this phone number(###) ###-####to call. Cannot get through for days. Now my computer say windows did not load correctly. At one… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Trying to restore the license for microsort, my computer,
trying to restore the license for microsort JA: What device or product does this involve? Customer: my computer JA: What Microsoft model do you have? And the Operating System (OS)? Customer: windows 7… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I just received a phone call telling me that my Microsoft
I just received a phone call telling me that my Microsoft license key has expired. Is it a scam or do I need to do something … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Need phone number for Microsoft. Got a recording saying my
Need phone number for Microsoft. Got a recording saying my Microsoft license is about to expire. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Mine if my Microsoft license key has expired? Acer Aspire
mine if my Microsoft license key has expired? JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: Acer Aspire ES15 Windows 10 OS JA: Have… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I was contacted by a company who said my computer was being
I was contacted by a company who said my computer was being hacked and Microsoft supplied them the data. That's why they were calling. Anyway, I ended up buying a contract with these people when I alr… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Does the license on any product ever expire. Reason for
Does the license on any product ever expire. Reason for asking, I got a phone call stating that a license will expire soon. … read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I have received a phone message that my Microsoft license
I have received a phone message that my Microsoft license has expired. I am just wondering if this is legitimate or a scam. I did download Windows 10 last year and this is the only thing I can think o… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Received phone call "This is an emergency. My Microsoft
received phone call "This is an emergency. My Microsoft license has expired. I was given an(###) ###-####number to call. It was a recording and no company name was given. I bought my pc and had instal… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I received a call from MS windows saying my license has
I received a call from MS windows saying my license has expired & I need to upgrade, I spoke with a tech to renew for 2 years, costing $349.99. Is this a scam? I got his phone at 1/***-***-****, which… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I KEEP GETTING CALLS FROM 180037160481 MICROSOFT RETAIL and
i KEEP GETTING CALLS FROM 180037160481 MICROSOFT RETAIL and the man on the liine speaks with a foreign accent telling me to get onto my computer and press the Window key and the R at the same time. It… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I received a call from (seemingly) Microsoft regarding my license
I received a call from (seemingly) Microsoft regarding my license for Windows 7 Home Premium. The technician to whom I spoke routed me to an engineer to look over my computer for errors, etc. He then … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We pay our bills online, last week we started getting the message
We pay our bills online, last week we started getting the message " There is a problem with this website's security certificate. The security certificate presented by the website has expired or is not… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x