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My granddaughter gave me a moviepass for Christmas and

Customer Question
My granddaughter gave me...

My granddaughter gave me a moviepass for Christmas and loaded the app but I am not able to activate it. Help?

Technician's Assistant: When could you last open your movie?

ICan I talk to you by phone?

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No. Comcast updated email.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just need to activate membership

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
1/8/2018
Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

sing your MoviePass subscription is easy! See below for step-by-step instructions.

  1. When you arrive at the theater, browse movies and showtimes on the MoviePass app. Be sure to have your MoviePass card handy!
  2. Once you’ve found your film, click your desired showtime. Then, at the bottom of the screen, click “Check-In.”
  3. Upon check-in, your MoviePass will be activated for 30 minutes. Simply swipe it at the box office or kiosk to purchase your ticket.
  4. For e-ticketing theaters, once you check-in, your app will generate a confirmation code that you can present at the kiosk or box office to retrieve your ticket.
  5. Enjoy the show!

See this video for more info:

https://vimeo.com/243377615

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Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

I take pride in providing quick solutions to your inquiries. If you are satisfied please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

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Customer reply replied 3 months ago
I don't have to activate it first my phone with name etc?
Customer reply replied 3 months ago
Not happy with answer. Don't understand. What scree
Customer reply replied 3 months ago
screen?
Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

Sorry, this is for your phone. Your phone screen.

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Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

Also I included a video, on how to do this: https://vimeo.com/243377615

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Customer reply replied 3 months ago
When I open the app it days "start membership" but won't accept anything I put in. That's my question. How do I get the membership activated
Customer reply replied 3 months ago
Did you get my last message
Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

Log into the MoviePass app with your email address and password. The app will then request the last 4 digits of your MoviePass card number in a pop-up box, enter the last 4 digits and your subscription will fully activate and your billing date will adjust as well!

Please note if you live in an e-ticketing location and have used e-ticketing to reserve a movie ticket before receiving your card your billing date will adjust when your first e-ticket is reserved.

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    Customer reply replied 3 months ago
    I have gone on the app and put in email, password, name and address and when I do it asks for a credit card. To my knowledge I have not had a prior password. Does not ask for last four digits of card or to accept terms and conditions, just a credit card
    Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

    Can you start the signup process again please.

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    Customer reply replied 3 months ago
    I dod and the same thing happened
    Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

    Please use the GiftCard number as your credit card.

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    Customer reply replied 3 months ago
    If I get "something like this" then what? It will take me a minute to try to.enter my card
    Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

    Please take your time, I will be here.

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    Customer reply replied 3 months ago
    Entered the gift card number and it wouldn't take it
    Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

    I am sorry that you are having so many issues, you might need to submit an inquiry to MoviePass support, so that they can activate your card. https://moviepass.zendesk.com/hc/en-us/requests/new

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    Customer reply replied 3 months ago
    I tried to call their customer service and that's when your link popped up. I thought you were part of their customer service and paid$5.00 to communicate with you, which makes me very unhappy since I didn't get any help.
    Tech Support Specialist: RussellA, Information Systems Manager replied 3 months ago

    Well I did provide you with information, and tried my best to assist you, and steered you to the right path. Wishing you much luck and a good new year!

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    RussellA
    RussellA
    RussellA, Information Systems Manager
    Category: Computer
    Satisfied Customers: 275
    275 Satisfied Customers
    Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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