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I have tried countless times to install google earth 17 or…

Customer Question
I have tried countless...

I have tried countless times to install google earth 17 or 18, and have failed.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp, model no. 251-a123w, operating system frontier

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Quite awhile.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I follow instructions, but get to apps store and no further.

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,276
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

When it fails, what occurs? Are you given any type of error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 6 months ago
No error message. I have sent payment information, it is rejected. I am puzzled.no
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

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Customer reply replied 6 months ago
Will investigate later. Thank You.
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Thank you

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Customer reply replied 6 months ago
By some reason, I have the latest google earth since last evening. However if I have another request I'll contact you. Thank you for your offer. Jerold cory
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Thank you. If need be, I can help later on.

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