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I have a Dell Inspiron Desk Top 518 w windows 10. Recently…

Customer Question
I have a Dell...

I have a Dell Inspiron Desk Top 518 w windows 10. Recently purchased a HP ENVY 7640 printer. I cannot get the printer to print from my computer. I can from my phone and I Pad but not from the computer. Help.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Both.

Technician's Assistant: When did you last update the printer driver software?

When I purchased the printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only that I'm not that smart. Ha.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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