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I can't remember the password for my e-mail. I just upgraded…

Customer Question
I can't remember the...

I can't remember the password ***** my e-mail. I just upgraded to (Mac) High Sierra & I hatew it. It has caused all kinds of problems

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

You know what, perhaps I do. I'm gonna check it out.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm gonna try this first then get back to you.

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/8/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,894
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Mac Mail? Using a regular browser such

as Safari/Firefox/Internet Explorer/Chrome etc?

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

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