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Lost my passcode for my IPad. How can I open it. Don’t

Customer Question
Lost my passcode for...

Lost my passcode for my IPad. How can I open it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Don’t remember. It was my wife’s and She passed away on Oct 25

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 5 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: RussellA, Information Systems Manager replied 5 months ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

You will have to erase everything on the iPad to get the password ***** It's a security feature, so you have 2 options:

Erase your device with iTunes to remove your passcode

If you've synced your device with iTunes, you can restore your device. This will erase the device and its passcode.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. After the sync and backup have finished, click Restore [your device].
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

Erase your device with recovery mode to remove your passcode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.
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Tech Support Specialist: RussellA, Information Systems Manager replied 5 months ago

If you need to see the screenshots to this, use this link: https://support.apple.com/en-us/HT204306

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Tech Support Specialist: RussellA, Information Systems Manager replied 5 months ago

I take pride in providing quick solutions to your inquiries. If you are satisfied please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

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Category: Computer
Satisfied Customers: 275
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Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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