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For some reason I can no longer load my solitaire games.

Customer Question
For some reason I...

For some reason I can no longer load my solitaire games

Technician's Assistant: What are you having trouble accessing or opening?

Microsoft solitaire collection

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 10 on an acer laptop

Technician's Assistant: What Acer model do you have?

5750

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

Did a clean-up program. that's when problem started

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
1/8/2018
Tech Support Specialist: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 742
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-16z9wghj,

Thanks for using JustAnswer. I am happy to assist you with this issue. Can you please tell me what happens when you try to load solitaire and where you are loading it from, (desktop, etc.)?

Let me know so we can go to the next step.

Regards,

Sheri-Expert

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Customer reply replied 6 months ago
trying to load from Microsoft store. It says I own it, but when I hit install nothing happens. Also why is there a $42 charge on my visa which I did not authorize.
Tech Support Specialist: Sheri, Expert replied 6 months ago

I am in the technical dept. I will refer your question about the charge to the customer service department now.

Regards,

Sheri-Expert

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Customer reply replied 6 months ago
what about the solitare
Customer reply replied 6 months ago
how can it be closed? you didn't answer the problem
Customer reply replied 6 months ago
far I am very unhappy with your service. Please answer my question
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 6 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you able for a remote session so I can check the problem with solitaire

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Customer reply replied 6 months ago
forget about it. I fixed it myself. problem solved
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 6 months ago

Ok have a nice day

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