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I got a new iphone and need to switch my google two-step…

Customer Question
I got a new...

I got a new iphone and need to switch my google two-step authentication to that phone. Apparently it sends to a specific phone, not just my number. When I tried to get the code by telephone, it called my work number -- which didn't work because after you call, you must then enter my extension. I just need to know the steps for syncing this process to my new phone. Thank you.

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Submitted: 6 months ago.Category: Computer
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Answered in 6 minutes by:
1/8/2018
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
I just got the phone yesterday. I am not back at work. We use the google suite. It does the 2-step verification when I log in. But the text to verify it's me goes to my now-dead phone, a 5c, not my new iphone. So it just started when I tried to log in this morning.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Have you initiated the google recovery procedures?

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Customer reply replied 6 months ago
No, I don't need to hand over control. I would appreciate knowing what I need to do.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Have you initiated the google recovery procedures?

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Customer reply replied 6 months ago
Here's what I did: I tried to set up a new phone, but the authentication code was sent to my old phone. I didn't click on something called recovery. Would you please tell me what I should do?
Customer reply replied 6 months ago
Never mind. I'm figuring it out on my own.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Would you like me to cancel this?

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Customer reply replied 6 months ago
please. Thank you.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Ok great thanks

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