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I compliantly lost my touch pad out my lap top. its not in…

Customer Question
I compliantly lost my...

I compliantly lost my touch pad out my lap top. its not in my control panel.how do i reinstall it

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Es1-512

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Updates are automatic as far as i know.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No.just to reinstall my touch pad if he can

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
About two months ago. Everything just gone. No touch pad just mouse
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 6 months ago
No thanks. Just need advice.
Customer reply replied 6 months ago
If not than I get somebody to figure out.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Have you enabled it from your keyboard?

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