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I can't seem to connect with a group I am trying to talk to…

Customer Question
I can't seem to...

I can't seem to connect with a group I am trying to talk to on Skype

Technician's Assistant: When did you last update Skype?

Yesterday

Technician's Assistant: What have you tried so far with your Skype?

Just to be on line... and have been able to send text messages to the group but I can't pick up the connection to talk

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I really have no idea what is happening... but I notice also that I can't find the green phone pic for me to initiate the call... I am only seeing the end call pic

Submitted: 6 months ago.Category: Computer
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Answered in 23 minutes by:
1/8/2018
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
just today
Customer reply replied 6 months ago
too much money.
i just missed the meeting, so i shall cancel this support and take the computer to my local it person
i have missed the meeting so no need to do anything else
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 6 months ago
I can't say I know what I am doing now... I have gone into the link to download but can't see anything happening... I'll go back and run it again
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Okay great

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Customer reply replied 6 months ago
the option i get is save or cancel
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Save it and run it please

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Customer reply replied 6 months ago
i just want to cancel this arrangement. the wole thing has turned into a project I can't afford... either the money or time.Please refer me back to the desk where i can cancel my payment
Customer reply replied 6 months ago
ok
Customer reply replied 6 months ago
id###-##-####password: 99btk2
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Please check the ID for me

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Customer reply replied 6 months ago
was that helpful...? did you find my problem and is it fixable?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

I need the correct ID before I can connect:

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Customer reply replied 6 months ago
that's what I picked up...
Customer reply replied 6 months ago
ID:###-##-####password: abc123
this is another one I'm picking up
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

That is on the website I need the info directly from the application.

Is it mac or windows?

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Customer reply replied 6 months ago
windows
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Ok - I am going to opt out here so another expert can assist. you will be emailed when they pick this up..

Regards
Kris

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Customer reply replied 6 months ago
I just want to cancel everything at this stage. So can someone just at this point point me to a function I can use in order to cancel the membership and the payment I made or the information on my credit card that I submitted. I just want to cancel everything PLEASE.
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