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Pearl and l was wondering if you could help me please, my…

Customer Question
Hi Pearl my...

Hi Pearl my name is ***** ***** l was wondering if you could help me please , my gmail account is block and lm not sure why

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

My mobile phone

Technician's Assistant: What troubleshooting have you tried?

L have gone through the promps on my mobile and it said it takes two working days to investergate now its been nearly a week tomorrow since it happened l don't know why my account was block in the first place please help me reacativate my account please

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No l just don't what l done and l would love to fix it and make sure it never happens again

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/8/2018
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
I was blocked out last Tuesday it's been nearly a week so I was wondering if you could help me thanks Chris
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Have you been through the gmail reset wizard?

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Customer reply replied 6 months ago
Chris I'm not happy with this service I would like my money refunded thank you I'm not getting the answers I want thanks for your time please refund my money thank you
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Please allow me to resolve this issue

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Customer reply replied 6 months ago
You just want more money from me
Customer reply replied 6 months ago
Can we unblock this Gmail accounts please
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 6 months ago
I'm sorry Chris I don't get it I'm not computer skilled just don't get it please refund my money and forget about it thank you
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 6 months ago
Can't you resolve my issue from your own without my help I just want to know why I've been blocked it's been over a week and it's annoying
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

I can continue without the remote assistance If you wish?

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Customer reply replied 6 months ago
If it doesn't cost me anything go for it
Customer reply replied 6 months ago
Are you there Chris
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK what's the account in question?

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Customer reply replied 6 months ago
The account in question is Ronkrop dot***@******.***
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

What country was this opened in?

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Customer reply replied 6 months ago
Hi Chris it's Ronnie it was set up in Australia
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK can you tell me the exact return error?

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Customer reply replied 6 months ago
Hi Chris how are you it says account action required and if I send a message to my friend it doesn't send it cuz it's been blocked
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

What's the make and model of the phone?

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Customer reply replied 6 months ago
Chris it's a HTC One
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Okay, can you remove the account from the phone for me please?

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Customer reply replied 6 months ago
I already have from my call registered other than that I don't know how to can I call you on the landline Chris
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Hi,

I am going to opt out here as I am stuck for answers.

I will open this up to other experts

You will be emailed when they respond

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Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
Hi Josh yes I still need assistance because my email account Ronkrop.69Gmail.com is still blocked on my phone
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Unfortunately, there isn't a way to bypass the Google security verification screen.

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Customer reply replied 6 months ago
what happens now it's been nearly a week and a half it says it takes two business days so what is going on?
Customer reply replied 6 months ago
why is been blocked in the first place?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

There isn't a way to see why it was blocked and unfortunately, we are not Google so we cannot speed up the process at all.

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Customer reply replied 6 months ago
I was under the impression that you were apart of Google so why am I wasting my time with you lm not happy with this service and I would like to be refunded please
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