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I forgot my google password and I can’t change to a new one.

Customer Question
I forgot my google...

I forgot my google password ***** I can’t change to a new one

Technician's Assistant: What exactly are you having trouble accessing?

I forgot my google password ***** can’t change it

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Can’t retrieve my password ***** my google account

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I’ve tried putting in the verification code they sent me but they don’t recognize me and tell me to try again later

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can’t remember my original password

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
1/7/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago

May I have your google account address so that i can check for the password ***** option from my side?

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Customer reply replied 6 months ago
My phone won't let me enter my address it keeps overriding me
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago

Could you please try to restart your phone and then try.

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Customer reply replied 6 months ago
Ok
Customer reply replied 6 months ago
Are you access ing my iPad?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago

I could see that you have requested for secure remote assistance but the payment got failed and i will not be able to take the remote access on your iPad i can take access only on computers.

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Customer reply replied 6 months ago
I fixed it thanks
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago

That's really great.please reach out to us if you need any technical assistance.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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