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I have a Dell Inspiron (just back from Dell for motherboard…

Customer Question
I have a Dell...

I have a Dell Inspiron (just back from Dell for motherboard repair). Initially it worked well, but after a Windows update, it turns on, but does not open (The Dell Logo appears, the name Inspiron and F2 Setting ., F12 Boot Options. But. pressing those keys or any other, nothing happens. Pls advise -- e-mail to***@******.***

Technician's Assistant: What version of Windows are you running on your Inspiron?

Windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Please read my initial question: yesterday I had a Windows update (those that appear unwanted, but are recommended)

Submitted: 6 months ago.Category: Computer
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Answered in 2 hours by:
1/7/2018
Tech Support Specialist: Donna French, Programmer replied 6 months ago
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a moment to review the details of your issue.

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Tech Support Specialist: Donna French, Programmer replied 6 months ago

Please follow the directions below and let me know the results:

  • power down your laptop
  • press the power button to turn on
  • immediately begin repeatedly pressing the F8 button on the keyword
  • you should see a menu to select Boot in Safe Mode (select with arrow keys and Enter/Return)
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Customer reply replied 6 months ago
Doesn't work!
Tech Support Specialist: Donna French, Programmer replied 6 months ago

Can you please give me more details about what happened when you tried this?

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